Subject: Refund Approval // 6360042840
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 27 Nov 2021 23:20:08 -0700 (MST)

Hi Team 

Problem Statement :Refund Approval 

Order Date :Oct 17, 2021 
Order ID: 6360042840 
Tracking Number: 47199850681 
RMA : 1001487255 
Total Price : 40.83 
Concept : Centrepoint 

Issue Description : The Customer created return request and returned the Item (163029963) as per hybris the item has been reached WH, and we has escalated to the warehouse and they have responded saying the mentioned Shipment is still not received from Courier, Kindly check with Last mile team for the shipment. 

Case history : The customer reached out to us on Nov 24, 2021 and the case has further been escalated to warehouse and they have responded saying the mentioned Shipment is still not received from Courier, Kindly check with Last mile team for the shipment. 

Customer's history : The customer is with us since 11/29/19 as this her 7th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb