Subject: Re: Bank Transfer // Refund approval// 6356195910
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Mohammed Athar <[email-masked]>
Date: Thu, 25 Nov 2021 03:38:46 -0700 (MST)

Hi Malik, 

Could you please assist us on the below request as My credit has been deleted and bank details has been updated to the customer. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohammed Athar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ebrahim" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Thursday, November 11, 2021 1:53:19 PM 
Subject: RE: Bank Transfer // Refund approval// 6356195910 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] Approved for amount SR 309.6 

HI [ mailto:[email-masked] | 
@Malik Ismail ] Once my credit is removed please create a JIRA or finance ticket with the below customer details to process the refund. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, November 11, 2021 6:14 AM 
To: Mohammed Athar (TCS) <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Bank Transfer // Refund approval// 6356195910 

External email sender, please take precaution. 

Dear Athar, 

Please look into the below request and approve. Order payment mode was COD. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 9, 2021 6:31:12 PM 
Subject: Bank Transfer // Refund approval// 6356195910 

Hi Team 

Problem Statement : Bank Transfer // Refund approval. 

Order Date : ​Sep 28, 2021 

Order ID: ​6356195910 

​RMA: 1001451477 

Total Price : 309.6 

Issue Description :The customer doesn't want the refund in his My Credits saying that she doesn't want to order anymore and asking it to be removed and reprocess the refund to her bank account. 

Bank Details: 

- Bank Name: Al Rajhi Bank 

- Branch Name: Al Rajhi 

- Account Name: Khalid Alhamdan 

- Account Number: 355000010006086111321 

- IBAN: SA9380000355608016111321 

- Account Type: Current Account 

Regards, 

Ebrahim Hageb 

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