Subject: Ticket Assigned - Conversation with vishnu raj r
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Nov 2021 09:47:39 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vishnu raj r vishnu raj r                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vishnu raj r Bot:  Hi Vishnu Raj R ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8114284206 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96560416535            01:29 PM, 22nd Nov                   Abdallah                   Hi  Vishnu  Thank you for contacting us. This's abdallah  We would be happy to help you.           01:34 PM, 22nd Nov                   Abdallah                   i can see that you're contacting us regarding Order Status           01:38 PM, 22nd Nov                   Abdallah                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: # 8114284206  was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: # 8114284275  The payment has been captured only once from your account which is for the new successfully placed order.           01:44 PM, 22nd Nov                   Abdallah                   Do you have any other inquiries?           01:44 PM, 22nd Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:46 PM, 22nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3427436