Subject: Ticket Assigned - Conversation with hello
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 22 Nov 2021 09:45:51 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:30 PM, 22nd Nov                     hello                    Ok           01:30 PM, 22nd Nov                     hello                    Hello           01:33 PM, 22nd Nov                   Abdallah                   Hi   Thank you for contacting us. This's abdallah  We would be happy to help you.           01:36 PM, 22nd Nov                   Abdallah                   i can see that you're contacting us regarding  Returns process           01:41 PM, 22nd Nov                   Abdallah                   The product can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (1800871) to book an appointment to receive the returned product. 2- You can also book an appointment for receiving the returned product online by logging in to your account and going to the order history and then click on “Order Number” from this page (https://www.maxfashion.com/kw/en/), you can choose The products you want to return. 3- You can visit the nearest branch of (Max) and return the product to the branch.           01:42 PM, 22nd Nov                   Abdallah                   Do you have any other inquiries?           01:42 PM, 22nd Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:45 PM, 22nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3427409