Subject: Ticket Assigned - Conversation with fatima
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 21 Nov 2021 14:12:03 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553222185            05:54 PM, 21st Nov                   Abdallah                   Hi   Thank you for contacting us. This's abdallah  We would be happy to help you.           06:07 PM, 21st Nov                   Abdallah                   i can see that you're contacting us regarding  Returns process           06:07 PM, 21st Nov                   Abdallah                   The product can be returned within 14 days through one of the following options: 1- You can contact our customer support team at (8006927) to book an appointment to receive the returned product. 2- You can also book an appointment for receiving the returned product online by logging into your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/ae/en/department/cross) You can choose the products you want to return. 3- You can visit the nearest branch and return the product to the branch.           06:09 PM, 21st Nov                   Abdallah                   Do you have any other inquiries?           06:09 PM, 21st Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:11 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3420520