Subject: Ticket Assigned - Conversation with marwa hussein
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 21 Nov 2021 13:48:23 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marwa hussein marwa hussein                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marwa hussein Bot:  Hi Marwa Hussein ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  +201119662295            05:30 PM, 21st Nov                   Abdallah                   Hi  Marwa   Thank you for contacting us. This's abdallah  We would be happy to help you.           05:31 PM, 21st Nov                     marwa hussein                    Hi abdallah           05:32 PM, 21st Nov                     marwa hussein                    I made an order in egypt and I got a wrong item           05:32 PM, 21st Nov                     marwa hussein                    I want to replace it with the item I ordered           05:32 PM, 21st Nov                     marwa hussein                             05:32 PM, 21st Nov                     marwa hussein                    This is the item I ordered           05:33 PM, 21st Nov                   Abdallah                   Could you please share your order number so that I can assist you further?           05:34 PM, 21st Nov                     marwa hussein                             05:35 PM, 21st Nov                     marwa hussein                    #2104885852           05:36 PM, 21st Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           05:38 PM, 21st Nov                     marwa hussein                    Okay           05:39 PM, 21st Nov                     marwa hussein                    Only one item is wrong, the rest of the order is right           05:42 PM, 21st Nov                   Abdallah                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           05:43 PM, 21st Nov                   Abdallah                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels           05:43 PM, 21st Nov                   Abdallah                   The product can be returned within 14 days through one of the following options: 1- You can contact our customer support team at (0020225878188) to book an appointment to receive the returned product. 2- You can also book an appointment for receiving the returned product online by logging in to your account and going to the order history and then clicking on “Order number” from this page (https://www.maxfashion.com/eg/en/department/men) You can choose which products you want to return. 3- You can visit the nearest branch of (Max) and return the product to the branch.           05:43 PM, 21st Nov                   Abdallah                   Do you have any other inquiries?           05:43 PM, 21st Nov                     marwa hussein                    No thank you           05:45 PM, 21st Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:47 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3420257