Subject: Ticket Assigned - Conversation with ghada
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Nov 2021 12:37:30 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ghada ghada                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ghada Bot:  Hi Ghada ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8114525636 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0096550663089            04:09 PM, 21st Nov                     ghada                             04:11 PM, 21st Nov                     ghada                    8114525626 what about this order number? I think you double my order           04:11 PM, 21st Nov                     ghada                    I just ordered and confirmed my payment just remove the order in the middle because it’s the same one of the top           04:12 PM, 21st Nov                     ghada                    Hey           04:13 PM, 21st Nov                     ghada                    /startOver           04:13 PM, 21st Nov                     ghada                    /startOver           04:13 PM, 21st Nov                     ghada                    /startOver           04:13 PM, 21st Nov                     ghada                    /startOver           04:15 PM, 21st Nov                   Abdallah                   Hi   Thank you for contacting us. This's abdallah  We would be happy to help you.           04:17 PM, 21st Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           04:18 PM, 21st Nov                     ghada                    Hi           04:19 PM, 21st Nov                     ghada                    /startOver           04:20 PM, 21st Nov                     ghada                    /startOver           04:20 PM, 21st Nov                     ghada                    /startOver           04:20 PM, 21st Nov                     ghada                    /startOver           04:20 PM, 21st Nov                   Abdallah                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           04:22 PM, 21st Nov                   Abdallah                   Do you have any other inquiries?           04:23 PM, 21st Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:26 PM, 21st Nov                     ghada                    Yes please           04:26 PM, 21st Nov                     ghada                    Hey please wait           04:26 PM, 21st Nov                     ghada                    Hiii           04:26 PM, 21st Nov                     ghada                    /startOver           04:27 PM, 21st Nov                     ghada                    Ya Abdullah           04:27 PM, 21st Nov                     ghada                    /startOver           04:27 PM, 21st Nov                   Abdallah                   inform me your  inquiries           04:27 PM, 21st Nov                     ghada                    I want to confirm my order please I will give you its number ok           04:28 PM, 21st Nov                     ghada                    8114525636           04:28 PM, 21st Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           04:29 PM, 21st Nov                     ghada                    Ok           04:29 PM, 21st Nov                   Abdallah                   Please note that the order has been confirmed with , the order is currently in shipment and will arrive within 2-3 working days If you did not receive the request within the specified time, please contact us again.           04:30 PM, 21st Nov                   Abdallah                   Do you have any other inquiries?           04:30 PM, 21st Nov                     ghada                    Yes I want to check another order please when will I receive it ?           04:31 PM, 21st Nov                     ghada                    I will give you its number           04:31 PM, 21st Nov                     ghada                    8114047128           04:32 PM, 21st Nov                   Abdallah                   Please note that the order has been confirmed with , the order  8114047128 is currently in shipment and will arrive within 2-1 working days If you did not receive the request within the specified time, please contact us again.           04:34 PM, 21st Nov                   Abdallah                   Do you have any other inquiries?           04:34 PM, 21st Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:36 PM, 21st Nov                     ghada                    Thank you           04:37 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3419424