Subject: Ticket Assigned - Conversation with blasio
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Nov 2021 09:15:42 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with blasio blasio                    Bot:  Hi again! Bot:  Please enter your name Customer:  blasio Bot:  Hi Blasio ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566241809            01:06 PM, 21st Nov                     blasio                    what if i need to exchange a item for diff size,can i do it from the store  i picked up?           01:07 PM, 21st Nov                   Abdallah                   Hi Blasio  Thank you for contacting us. This's abdallah  We would be happy to help you.           01:07 PM, 21st Nov                     blasio                    what if i need to exchange a item for diff size,can i do it from the store i picked up?           01:07 PM, 21st Nov                   Abdallah                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           01:10 PM, 21st Nov                   Abdallah                   The product can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (1800871) to book an appointment to receive the returned product. 2- You can also book an appointment for receiving the returned product online by logging into your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/kw/en/department/cross) You can choose which products you want to return. 3- You can visit the nearest branch and return the product to the branch.           01:10 PM, 21st Nov                   Abdallah                   Do you have any other inquiries?           01:12 PM, 21st Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:15 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3417317