Subject: Ticket Assigned - Conversation with nilufer
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 21 Nov 2021 08:39:12 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nilufer nilufer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nilufer Bot:  Hi Nilufer ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97450483660            12:17 PM, 21st Nov                     nilufer                    Ok           12:17 PM, 21st Nov                   Abdallah                   Hi  Nilufer  Thank you for contacting us. This's abdallah  We would be happy to help you.           12:17 PM, 21st Nov                     nilufer                             12:18 PM, 21st Nov                     nilufer                    I have got defective product. I want thr replacement           12:18 PM, 21st Nov                     nilufer                             12:18 PM, 21st Nov                     nilufer                    Are u there ?           12:20 PM, 21st Nov                     nilufer                    Hello ??           12:21 PM, 21st Nov                   Abdallah                   Could you please share your order number so that I can assist you further?           12:23 PM, 21st Nov                     nilufer                    4614187003           12:24 PM, 21st Nov                     nilufer                    Are u there ?           12:25 PM, 21st Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           12:27 PM, 21st Nov                   Abdallah                   Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases.           12:32 PM, 21st Nov                   Abdallah                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           12:33 PM, 21st Nov                   Abdallah                   Return the products within 14 days by one of the following options: 1- You can contact the customer support team at (8000629) to book an appointment to receive the product to be returned. 2- You can also book an appointment for receiving the returned product online by logging into your account and going to the order history and then clicking on “Order Number” from this page (https://www.maxfashion.com/qa/en/), and selecting the products that you want to return. 3- You can visit the nearest branch of (Max) and return the product to the branch.           12:33 PM, 21st Nov                   Abdallah                   Do you have any other inquiries?           12:33 PM, 21st Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:38 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3416974