Subject: Ticket Assigned - Conversation with ngozi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 15:59:31 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ngozi ngozi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ngozi Bot:  Hi Ngozi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971553942546            07:45 PM, 20th Nov                     ngozi                    Ok thank you           07:46 PM, 20th Nov                   Abdallah                   Hi  Ngozi  Thank you for contacting us. This's abdallah  We would be happy to help you.           07:46 PM, 20th Nov                     ngozi                    Yes Abdullah, I received my order but found out that I chose wrong sizes. I would like to exchange it with my correct sizes           07:47 PM, 20th Nov                     ngozi                    I don’t want refund           07:48 PM, 20th Nov                   Abdallah                   Could you please share your order number so that I can assist you further?           07:50 PM, 20th Nov                     ngozi                    9513682024           07:52 PM, 20th Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           07:53 PM, 20th Nov                     ngozi                    ??           07:53 PM, 20th Nov                   Abdallah                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           07:54 PM, 20th Nov                   Abdallah                   The product can be returned within 14 days through one of the following options: 1- You can contact our customer support team at (8006927) to book an appointment to receive the returned product. 2- You can also book an appointment for receiving the returned product online by logging into your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/ae/en/department/cross) You can choose which products you want to return. 3- You can visit the nearest branch and return the product to the branch.           07:55 PM, 20th Nov                   Abdallah                   Do you have any other inquiries?           07:56 PM, 20th Nov                     ngozi                    Ok thank you           07:56 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:58 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3412639