Subject: Ticket Assigned - Conversation with raheel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 15:41:00 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with raheel raheel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  raheel Bot:  Hi Raheel ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0523194073            07:13 PM, 20th Nov                     raheel                    Your parcel from MAX #LM556996464 has now arrived at Al Irhum pharmacy Address: Shop #6, Building K-10 Greece Cluster, International City,Dubai. Location Map: https://goo.gl/maps/aUXHQCHVsVT2 Already Paid Shop Timing: Sat-Thu: 10:00-22:00 (break: 13:00-17:00)/Friday: 17:00-23:00 Track Your Parcel: https://fodel.com/LM556996464 For any inquiries please call: +97145571774           07:13 PM, 20th Nov                   Abdallah                   Hi Raheel  Thank you for contacting us. This's abdallah  We would be happy to help you.           07:14 PM, 20th Nov                     raheel                    I placed this order before but after that I received email that my card is not charged and the order is canceled           07:14 PM, 20th Nov                     raheel                    But now this order is at the pickup point           07:14 PM, 20th Nov                     raheel                             07:15 PM, 20th Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           07:16 PM, 20th Nov                     raheel                    Ok           07:17 PM, 20th Nov                   Abdallah                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: # 9513817619  was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: # 9513817635  The payment has been captured only once from your account which is for the new successfully placed order.           07:19 PM, 20th Nov                     raheel                    So now what?           07:19 PM, 20th Nov                     raheel                    Because after this email i placed a new order for the same items and i chose home delivery           07:20 PM, 20th Nov                     raheel                    But now I don't require this order which is delivered to the pick-up point anymore           07:20 PM, 20th Nov                   Abdallah                   ready to pick-up within 4 - 2 working days. You’ll receive an SMS and an email when your order is ready for collection.           07:20 PM, 20th Nov                     raheel                    Sorry???           07:20 PM, 20th Nov                     raheel                    The order is at the pickup point           07:21 PM, 20th Nov                     raheel                    I didn't collect           07:21 PM, 20th Nov                   Abdallah                   when the order is ready to pick up you will receive a message on this number  971522626725           07:23 PM, 20th Nov                     raheel                    My Friend           07:23 PM, 20th Nov                     raheel                    Pls understand what i am trying to say           07:23 PM, 20th Nov                     raheel                    After I received the email of order cancellation, I placed A NEW ORDER and Chosed Home delivery and I already received all my items via home delivery.           07:24 PM, 20th Nov                     raheel                    But now this order I don't want it           07:25 PM, 20th Nov                     raheel                    THIS ORDER I DON'T WANT IT NOW Your parcel from MAX #LM556996464 has now arrived at Al Irhum pharmacy Address: Shop #6, Building K-10 Greece Cluster, International City,Dubai. Location Map: https://goo.gl/maps/aUXHQCHVsVT2 Already Paid Shop Timing: Sat-Thu: 10:00-22:00 (break: 13:00-17:00)/Friday: 17:00-23:00 Track Your Parcel: https://fodel.com/LM556996464 For any inquiries please call: +97145571774           07:26 PM, 20th Nov                   Abdallah                   this is not placed 9513817619 and  our system generates a new order  9513817635 on # Nov 18, 2021 this order is pick up point  and will be ready for pick up within 2-3 days  this is order  # 9513843368 is home delivery           07:28 PM, 20th Nov                     raheel                    9513817635 this order Which is at pick-up point I don't want it           07:29 PM, 20th Nov                   Abdallah                   The order will be automatically canceled if not collected within 14 days           07:31 PM, 20th Nov                     raheel                    Ok           07:31 PM, 20th Nov                     raheel                    Thanks           07:32 PM, 20th Nov                     raheel                    So the refund will come back to my card?           07:33 PM, 20th Nov                   Abdallah                   yes           07:33 PM, 20th Nov                   Abdallah                   Do you have any other inquiries?           07:33 PM, 20th Nov                     raheel                    No           07:34 PM, 20th Nov                     raheel                    Thanks           07:34 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:40 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3412414