Subject: Ticket Assigned - Conversation with gabriella eastwood
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 15:12:35 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gabriella eastwood gabriella eastwood                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  gabriella eastwood Bot:  Hi Gabriella Eastwood ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96598811592            06:53 PM, 20th Nov                     gabriella eastwood                    I ordered a matress, the money has been taken from my account yet I’ve received an email saying my order has not been processed           06:54 PM, 20th Nov                   Abdallah                   Hi   Gabriella  Thank you for contacting us. This's abdallah  We would be happy to help you.           07:05 PM, 20th Nov                   Abdallah                   Could you please share your order number so that I can assist you further?           07:05 PM, 20th Nov                   Abdallah                   Hi , I have not received a response from you still, please confirm if we are still connected?           07:08 PM, 20th Nov                   Abdallah                   Hi Gabriella , I have not received a response from you still, please confirm if we are still connected?           07:10 PM, 20th Nov                   Abdallah                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:11 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3412100