Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 15:07:39 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           06:40 PM, 20th Nov                     User                    My money is deducted for the purchase done on app but order is not yet confirmed           06:40 PM, 20th Nov                   Abdallah                   Hi   Thank you for contacting us. This's abdallah  We would be happy to help you.           06:43 PM, 20th Nov                     User                    Hi           06:44 PM, 20th Nov                     User                    Yesterday I placed an order on the app money is deducted but later got a  message saying order is not confirmed           06:45 PM, 20th Nov                     User                    Sorry, your payment didn't go through. Please try again at https://maxfashion.app.link/kAnGDHg0jlb. Please contact your bank if any amount has been debited.           06:45 PM, 20th Nov                   Abdallah                   Could you please share your order number so that I can assist you further?           06:47 PM, 20th Nov                     User                    164132060           06:47 PM, 20th Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           06:50 PM, 20th Nov                     User                    ok           06:51 PM, 20th Nov                     User                    Hi any update           06:54 PM, 20th Nov                   Abdallah                   Could you please share the correct order number so that I can assist you further?           06:58 PM, 20th Nov                     User                    Sorry, Order 1614132060 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/syQHdph0jlb           06:59 PM, 20th Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           07:02 PM, 20th Nov                   Abdallah                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: # 1614132060   was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: # 1614132096  The payment has been captured only once from your account which is for the new successfully placed order.           07:03 PM, 20th Nov                   Abdallah                   Do you have any other inquiries?           07:03 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:06 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3412059