Subject: Ticket Assigned - Conversation with zainab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 15:01:57 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zainab zainab                    Bot:  Hi again! Bot:  Please enter your name Customer:  zainab Bot:  Hi Zainab ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:41 PM, 20th Nov                     zainab                    I wanna somebody to call me           06:41 PM, 20th Nov                   Abdallah                   Hi   Zainab Thank you for contacting us. This's abdallah  We would be happy to help you.           06:44 PM, 20th Nov                   Abdallah                   Please provide us with more details about your inquiry so we can further assist you.           06:44 PM, 20th Nov                   Abdallah                   Hi , I have not received a response from you still, please confirm if we are still connected?           06:47 PM, 20th Nov                     zainab                    I want to exchange some items           06:48 PM, 20th Nov                   Abdallah                   Could you please share your order number so that I can assist you further?           06:49 PM, 20th Nov                     zainab                    8113603798           06:52 PM, 20th Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           06:53 PM, 20th Nov                     zainab                    Ok           06:53 PM, 20th Nov                     zainab                    I order from the website, then I downloaded the app.           06:54 PM, 20th Nov                     zainab                    I could not find my order on the app           06:54 PM, 20th Nov                   Abdallah                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           06:56 PM, 20th Nov                   Abdallah                   The product can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (1800871) to book an appointment to receive the returned product. 2- You can also book an appointment for receiving the returned product online by logging in to your account and going to the order history and then click on “Order Number” from this page (https://www.maxfashion.com/kw/en/), you can choose The products you want to return. 3- You can visit the nearest branch of (Max) and return the product to the branch.           06:57 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:01 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3411989