Subject: Ticket Assigned - Conversation with wilma vallecer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 14:01:13 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wilma vallecer wilma vallecer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi i order while ago but my order didn’t process and it was already deducted on my account Bot:  Please enter your name Customer:  wilma vallecer Bot:  Hi Wilma Vallecer ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96590047181            05:43 PM, 20th Nov                     wilma vallecer                    Thank you           05:43 PM, 20th Nov                   Abdallah                   Hi  Wilma   Thank you for contacting us. This's abdallah  We would be happy to help you.           05:50 PM, 20th Nov                   Abdallah                   i can see that you're contacting us regarding refund           05:53 PM, 20th Nov                   Abdallah                   Could you please share your order number so that I can assist you further?           05:53 PM, 20th Nov                   Abdallah                   Hi , I have not received a response from you still, please confirm if we are still connected?           05:53 PM, 20th Nov                   Abdallah                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:57 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3411373