Subject: Ticket Assigned - Conversation with mohamed sami
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 14:00:34 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed sami mohamed sami                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed sami Bot:  Hi Mohamed Sami ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555246389            05:47 PM, 20th Nov                   Abdallah                   Hi Mohamed   Thank you for contacting us. This's abdallah  We would be happy to help you.           05:51 PM, 20th Nov                   Abdallah                   i can see that you're contacting us regarding  return           05:57 PM, 20th Nov                   Abdallah                   The product can be returned within 14 days through one of the following options: 1- You can contact our customer support team at (8006927) to book an appointment to receive the returned product. 2- You can also book an appointment for receiving the returned product online by logging into your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/ae/en/department/cross) You can choose which products you want to return. 3- You can visit the nearest branch and return the product to the branch.           05:57 PM, 20th Nov                   Abdallah                   Do you have any other inquiries?           05:57 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           06:00 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3411363