Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 13:59:52 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hy team max           05:40 PM, 20th Nov                     User                    i ordered some items and pay from my card after some time I received a sms about not processing           05:42 PM, 20th Nov                     User                             05:42 PM, 20th Nov                     User                    See this           05:42 PM, 20th Nov                     User                    please help me what can i do           05:43 PM, 20th Nov                   Abdallah                   Hi   Thank you for contacting us. This's abdallah  We would be happy to help you.           05:50 PM, 20th Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           05:50 PM, 20th Nov                   Abdallah                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: #1614262486  was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: # 1614262489  The payment has been captured only once from your account which is for the new successfully placed order.           05:56 PM, 20th Nov                   Abdallah                   Do you have any other inquiries?           05:56 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:59 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3411347