Subject: Ticket Assigned - Conversation with irfan sultan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 13:38:28 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with irfan sultan irfan sultan                    Customer:  Please i want my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Irfan Sultan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9513333977 Bot:    Your order status is  : Returned   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:18 PM, 20th Nov                     irfan sultan                    Ok           05:20 PM, 20th Nov                     irfan sultan                    Hello           05:23 PM, 20th Nov                   Abdallah                   Hi Irfan   Thank you for contacting us. This's abdallah  We would be happy to help you.           05:25 PM, 20th Nov                   Abdallah                   i can see that you're contacting us regarding     Order Status           05:30 PM, 20th Nov                   Abdallah                   We are truly sorry to hear that your order has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this.   We have initiated a refund for this order. It would take around 4-15 days to reflect in your account.  We understand you are anxious to get this product as soon as possible. However, the refund has now been processed and is not with us now so we would recommend to place the order again using a suitable mode of payment. We'll make sure you get your items this time.           05:34 PM, 20th Nov                   Abdallah                   Do you have any other inquiries?           05:34 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:37 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3411129