Subject: Ticket Assigned - Conversation with amina
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 12:51:21 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amina amina                    Bot:  Hi again! Bot:  Please enter your name Customer:  amina Bot:  Hi Amina ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7313578045 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097336699006            04:39 PM, 20th Nov                     amina                    I received wrong order           04:40 PM, 20th Nov                   Abdallah                   Hi Amina.  Thank you for contacting us. This's abdallah  We would be happy to help you.           04:45 PM, 20th Nov                   Abdallah                   Though rare this is really unfortunate that you had received the same wrong size item in your recent purchase with us. We understand that you are skeptical about your future purchases.           04:48 PM, 20th Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           04:48 PM, 20th Nov                   Abdallah                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           04:49 PM, 20th Nov                   Abdallah                   The product can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (80001629) to book an appointment to receive the returned product. 2- You can also book an appointment for receiving the returned product online by logging in to your account and going to the order history and then click on “Order number” from this page (https://www.maxfashion.com/bh/en/), you can choose The products you want to return. 3- You can visit the nearest branch of (Max) and return the product to the branch.           04:49 PM, 20th Nov                   Abdallah                   Do you have any other inquiries?           04:49 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:50 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3410647