Subject: Ticket Assigned - Conversation with alvina
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 12:16:45 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alvina alvina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alvina Bot:  Hi Alvina ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507209205            04:02 PM, 20th Nov                   Abdallah                   Hi  Alvina Thank you for contacting us. This's abdallah  We would be happy to help you.           04:02 PM, 20th Nov                     alvina                    Hi           04:03 PM, 20th Nov                     alvina                    I want to buy a stroller travel system online and one diaper bag           04:03 PM, 20th Nov                     alvina                    I am confused if this will be returnable           04:03 PM, 20th Nov                     alvina                    I will have to remove the packaging of the stroller to see if it's okay           04:04 PM, 20th Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           04:07 PM, 20th Nov                   Abdallah                   We apologize for the inconvenience caused As per the policy,  products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.  Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer.           04:11 PM, 20th Nov                   Abdallah                   Do you have any other inquiries?           04:13 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day           04:16 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3410261