Subject: Ticket Assigned - Conversation with haythm mohamed safwat
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 12:16:02 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haythm mohamed safwat haythm mohamed safwat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  haythm mohamed safwat Bot:  Hi Haythm Mohamed Safwat ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9514255180 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558449400            04:05 PM, 20th Nov                     haythm mohamed safwat                             04:06 PM, 20th Nov                   Abdallah                   Hi  Haythm   Thank you for contacting us. This's abdallah  We would be happy to help you.           04:08 PM, 20th Nov                     haythm mohamed safwat                    hello i received message saying that they will not procee with my order for payment issue, but i check my online banking the payment gone already, could u check what is happening           04:08 PM, 20th Nov                     haythm mohamed safwat                             04:08 PM, 20th Nov                     haythm mohamed safwat                    9514255180, this is order no           04:08 PM, 20th Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           04:09 PM, 20th Nov                     haythm mohamed safwat                    ok, thanks           04:09 PM, 20th Nov                     haythm mohamed safwat                    any updates           04:12 PM, 20th Nov                   Abdallah                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: # 9514255180  was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: # 9514255223  The payment has been captured only once from your account which is for the new successfully placed order.           04:13 PM, 20th Nov                   Abdallah                   Do you have any other inquiries?           04:14 PM, 20th Nov                     haythm mohamed safwat                    thanks alot           04:14 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:15 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3410252