Subject: Ticket Assigned - Conversation with joy cortez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 11:59:20 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joy cortez joy cortez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joy cortez Bot:  Hi Joy Cortez ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503482209            03:39 PM, 20th Nov                     joy cortez                    Can i exchange my ordered item online to your store           03:40 PM, 20th Nov                   Abdallah                   Hi Joy   Thank you for contacting us. This's abdallah  We would be happy to help you.           03:42 PM, 20th Nov                     joy cortez                    I want to exchange the item that i received through online order           03:43 PM, 20th Nov                     joy cortez                    can i exchange it directly from your store branch?           03:44 PM, 20th Nov                   Abdallah                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           03:48 PM, 20th Nov                   Abdallah                   The product can be returned within 14 days through one of the following options: 1- You can contact our customer support team at (8006927) to book an appointment to receive the returned product. 2- You can also book an appointment for receiving the returned product online by logging into your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/ae/en/department/cross) You can choose which products you want to return. 3- You can visit the nearest branch and return the product to the branch.           03:49 PM, 20th Nov                   Abdallah                   Do you have any other inquiries?           03:52 PM, 20th Nov                     joy cortez                    no more thanks           03:54 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:58 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3410078