Subject: Ticket Assigned - Conversation with alexander
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 11:40:06 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alexander alexander                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alexander Bot:  Hi Alexander ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  0504564586 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9514235809 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Alexander ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9514235809 Bot:   Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504564586            03:25 PM, 20th Nov                     alexander                    Ok           03:25 PM, 20th Nov                     alexander                    Hello           03:26 PM, 20th Nov                     alexander                    Are you there           03:28 PM, 20th Nov                     alexander                    Heloooo           03:28 PM, 20th Nov                   Abdallah                   Hi   Alexander Thank you for contacting us. This's abdallah  We would be happy to help you.           03:28 PM, 20th Nov                     alexander                    Hi           03:28 PM, 20th Nov                     alexander                    I have made an online order           03:28 PM, 20th Nov                     alexander                    Just now I got a message that order have some issues, can you please check what happened ?           03:29 PM, 20th Nov                     alexander                    9514235809           03:29 PM, 20th Nov                     alexander                    Order under this number           03:29 PM, 20th Nov                     alexander                    Hello are you there mr abdallah ?           03:31 PM, 20th Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           03:32 PM, 20th Nov                     alexander                    Ok           03:32 PM, 20th Nov                   Abdallah                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: # 9514235809 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: # 9514235877  The payment has been captured only once from your account which is for the new successfully placed order.           03:37 PM, 20th Nov                   Abdallah                   Do you have any other inquiries?           03:37 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:39 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3409861