Subject: Ticket Assigned - Conversation with aya saleh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 11:31:53 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aya saleh aya saleh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aya saleh Bot:  Hi Aya Saleh ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +201002811239            03:06 PM, 20th Nov                   Modhi                   Hi Aya  ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           03:07 PM, 20th Nov                     aya saleh                    Thank u ,I cancelled 2 items from my last order and my payment method is cash           03:07 PM, 20th Nov                     aya saleh                    Will I be charged for the cancelled items ?           03:08 PM, 20th Nov                   Modhi                   Could you please share your order number so that I can assist you further?           03:09 PM, 20th Nov                     aya saleh                    Ok           03:09 PM, 20th Nov                     aya saleh                    Wait           03:09 PM, 20th Nov                     aya saleh                    2104906687           03:11 PM, 20th Nov                     aya saleh                             03:17 PM, 20th Nov                     aya saleh                    The total is still the same as before cancellation           03:17 PM, 20th Nov                     aya saleh                    /startOver           03:18 PM, 20th Nov                     aya saleh                    /startOver           03:18 PM, 20th Nov                     aya saleh                    Is anyone there ??           03:19 PM, 20th Nov                   Abdallah                   Hi Aya     Thank you for contacting us. This's abdallah  We would be happy to help you.           03:19 PM, 20th Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           03:25 PM, 20th Nov                   Abdallah                   we would like to inform you that your order is cash on delivery the bill will modify when want to collect your order           03:27 PM, 20th Nov                   Abdallah                   Do you have any other inquiries?           03:27 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:30 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3409778