Subject: Ticket Assigned - Conversation with lahiru
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 10:54:35 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lahiru lahiru                    Bot:  Hi again! Bot:  Please enter your name Customer:  lahiru Bot:  Hi Lahiru ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:32 PM, 20th Nov                     lahiru                    Yeah please           02:32 PM, 20th Nov                     lahiru                    9510775867 this is my order number and now it’s been two weeks still I didn’t get my refund           02:32 PM, 20th Nov                   Abdallah                   Hi   Lahiru Thank you for contacting us. This's abdallah  We would be happy to help you.           02:36 PM, 20th Nov                   Abdallah                   We request you to please allow us some time to be verified, stay with us           02:43 PM, 20th Nov                   Abdallah                   We would like to inform you that we have processed the refund AED65.00  on 11/9/21  and the amount you paid online           02:49 PM, 20th Nov                   Abdallah                   Do you have any other inquiries?           02:51 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:53 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3409376