Subject: Ticket Assigned - Conversation with hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 10:09:54 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563301625            01:46 PM, 20th Nov                   Abdallah                   Hi   Thank you for contacting us. This's abdallah  We would be happy to help you.           01:47 PM, 20th Nov                   Abdallah                   i can see that you're contacting us regarding     return           01:49 PM, 20th Nov                   Abdallah                   The product can be returned within 14 days through one of the following options: 1- You can contact our customer support team at (8006927) to book an appointment to receive the returned product. 2- You can also book an appointment for receiving the returned product online by logging into your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/ae/en/department/cross) You can choose which products you want to return. 3- You can visit the nearest branch and return the product to the branch.           01:50 PM, 20th Nov                     hi                             01:50 PM, 20th Nov                     hi                    Its damage           01:50 PM, 20th Nov                   Abdallah                   We apologize for the inconvenience caused. ​ Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases.           01:52 PM, 20th Nov                   Abdallah                   Do you have any other inquiries?           01:52 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:55 PM, 20th Nov                     hi                    Plz help to exchange           01:56 PM, 20th Nov                   Abdallah                   we are truly sorry to inform you that exchange in not available currently           02:05 PM, 20th Nov                   Abdallah                   you can return the items           02:05 PM, 20th Nov                   Abdallah                   Do you have any other inquiries?           02:05 PM, 20th Nov                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:07 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3408889