Subject: Re: Refund Tickets Related
From: Manish Kumar <[email-masked]>
To: Mohamed Mahmoud <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 20 Nov 2021 03:06:33 -0700 (MST)

Hi Mahmoud, 

Please confrim if we can close the case for order id - 6362052158 or should we keep it on 3rd party. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Mohamed Mahmoud" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, November 17, 2021 2:55:11 PM 
Subject: Re: Refund Tickets Related 

Hi Mahmoud, 

Please find the below bank details for the order id - 6362052158 and for remianing 2 orders we have again followed up to share their bank details. 

Account holder name: Jamila Fayah Al Roqi 
Bank Name: Al-Rajhi Bank 
Branch Name: Sajer Branch 
Account Number: 196608010060691 
IBAN Number: SA8080000196608010060691 
Account Type: Current Account 

Order Number 	Rejection reason 	FD# 
6360274721 	Account number is wrong 	3332978 
6362052158 	Account number is wrong 	3332898 
6356026720 	Account number is wrong 	3271534 

Thank you for your help. 

Regards, 
Manish 

From: "Mohamed Mahmoud" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, November 16, 2021 6:12:44 PM 
Subject: FW: Refund Tickets Related 

Hi Team, 

Kindly get the correct account number from the below Customers. 

	

Order Number 	

Rejection reason 

6360274721 	

Account number is wrong 

6362052158 	

Account number is wrong 

6358881933 	

Refund already done 

6356026720 	

Account number is wrong 

Thanks, 

Ali 

From: Mohammed Athar (TCS) <[email-masked]> 
Sent: Tuesday, November 16, 2021 4:06 PM 
To: Mohamed Mahmoud <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: RE: Refund Tickets Related 

Hi [ mailto:[email-masked] | 
@Mohamed Mahmoud ] Please find the reason for the rejection of the below cases. Remaining cases will process the refund & update you if any rejection is found. 

	

Order Number 	

Rejection reason 

6360274721 	

Account number is wrong 

6362052158 	

Account number is wrong 

6358881933 	

Refund already done 

6356026720 	

Account number is wrong 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 16, 2021 2:28 PM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Tickets Related 
Importance: High 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] , 

Please check the below open cases and let us know if any help is needed to close them. 

	

Order Number 

6360274721 

6362052158 

6362457329 

6362586099 

6363026822 

6363218909 

6364988269 

6358881933 

6356026720 

6347030715 

Thanks, 

Mohamed Ali 

Escalation Desk - WebTeam. 

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