Subject: RE: Refund approval #7306756888
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 17 Nov 2021 17:21:54 +0000

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, November 4, 2021 11:29 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>; AHMED OMER <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Refund approval #7306756888

External email sender, please take precaution.
Hi Team,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 4, 2021 12:48:30 PM
Subject: Refund approval #7306756888

Hi Team,

Ticket no (3219290).

Problem Statement  Refund approval
Order Date : Oct 9, 2021
Order ID: 7306756888
Tracking ID:  FC1009210002915
Total value:   BHD13.96
Concept: Babyshop BH

Issue Description: The customer contacted us informing that she received the order but some items were missing the items no are (163400274 - 163148527 - 163161306 - 162970106), We have escalated the issue to the warehouse /dxb team to check and confirm if the items has been returned or not under the child ticket number (3262299)and they informed us that all the items has been shipped from the warehouse so we checked with the courier team and they informed that all items on the order has been delivery, So kindly check the issue and provide us with the approval for the customer to be refunded.

Case History:  The customer has reached out to us on 12/10/2021 asking for his returned items refund.

Customer's history :  The customer is with us since 05/03/21 and she got 14 complete orders with a total share value of (467.07 BHD).

Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap.

Regards,
Ahmed Omer

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