Subject: RE: Refund approval #6360094494
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Ritesh Sharma <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 17 Nov 2021 08:53:14 +0000

Looping @Ritesh Sharma<mailto:[email-masked]>,

Please approve manual refund for the missing items.

Case History:  The customer has reached out to us on 25 Oct 2021 asking for his missing items.

Customer's history :  The customer is with us since 08/12/2019 and she got 28 complete orders with a total share value of (17,691.49 SAR).

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, November 16, 2021 9:39 PM
To: Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; AHMED OMER <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Refund approval #6360094494
Importance: High

@Akshay Berry<mailto:[email-masked]>

Reminder.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 12, 2021 2:10 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval #6360094494

External email sender, please take precaution.
Hi Akshay,

Please assist on the below refund approval.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 12, 2021 3:37:23 PM
Subject: Refund approval #6360094494

Hi Team,

Ticket no (3269130).

Problem Statement:  Refund approval
Order Date : Oct 17, 2021
Order ID: 6360094494
Tracking ID: 47198996596
Total value:  SAR 874.00
Concept: Centrepoint KSA

Issue Description: The customer contacted us informing that she received the order but some items were missing the items no are (162974420 - 162573140 -153357581 - 153141620 - 161569095 - 162493074 - 162473860 - 162518186 - 163443195 - 162467308 - 162938691 - 161316193 - 160908136 - 162974413 - 162974409 - 153894592 - 162167184 - 163176292 - 163176300 - 161774586 - 154392265 - 159998241 -  159899375), We have escalated the issue to the warehouse  team to check and confirm if the items has been shipped or not under the child ticket number (3275939) and they informed us that all the items has been shipped from the warehouse so we checked with the courier team and they informed that all items on the order has been delivery, So kindly check the issue and provide us with the approval for the customer to be refunded.

Case History:  The customer has reached out to us on 25 Oct 2021 asking for his missing items.

Customer's history :  The customer is with us since 08/12/2019 and she got 28 complete orders with a total share value of (17,691.49 SAR).

Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap.

Regards,
Ahmed Omer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com