Subject: New Reply Received - Click & Collect
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 13 Nov 2021 22:30:06 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Click & Collect  Ticket comment <br><div dir="ltr">
<div>Hi All, </div>
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<div>I need an email from you as advised by the bank to get this amount released. Please see below.</div>
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<div>“Simply obtain an email from the merchant stating that the amount AED 122.40 should be released on your account / or order was cancelled from</div>
<div>their end. The email should also include the Authorization id 677227 and the last 4 digits of the card i used for</div>this transaction.” </div>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 11 Nov 2021, at 4:12 PM, GAYATHRIE CHANDRAN &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Will you pay the charge for the bank statement?<div>Note that this will be escalate further if the refund is not arranged. <br><div>
<br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 11 Nov 2021, at 9:02 AM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Gayathrie,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the late response.</div>
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<div dir="ltr">We would request you to kindly share with us the bank statement from 08 Nov, 2021 to till date in PDF format so that we can further assist you.</div>
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<div dir="ltr">We look forward to hearing from you.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3333555