Subject: New Reply Received - Cancel the unprocessed order and issue a refund
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 12 Nov 2021 12:12:06 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Cancel the unprocessed order and issue a refund  Ticket comment <div><br></div>
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<div>On Thursday, November 11, 2021, 13:55, layla kurdieh &lt;[email-masked]&gt; wrote:</div>
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<span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">1. Bank statement showing deduction amount - attached </span><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"> 2. Exact amount of deduction - 30 dhs </span><br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">3. Date of deduction - 19 October 2021 you will see it as </span>
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<div>POS-PURCHASE CARD NO.4005**********58 TABBY <a rel="noreferrer" target="_blank" href="https://www.t:AE">https://www.t:AE</a><div id="yiv4270334864temp-enhancr-placeholder" class="yiv4270334864enhancr-placeholder-medium"></div> 582863 17-10- 2021 </div>
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<div>For 30 dhs </div>
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<div><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"> 4. Authorization Code ​/Crad number don’t know, I’ve given enough information and evidence now that the money has left my account </span></div>
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<div><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"> 5. Registered email address - [email-masked]</span></div>
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<br style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">6-Transaction number - ref number S27951342</span>
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<div><span style="font-size:14px">Password for the document which is the bank statement is layl0802 </span></div>
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<div><span style="font-size:14px">Now cancel the tabby for gods sake I will be charged in a few days again </span></div>
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<div><span style="font-size:14px">I will not be ordering from max any more - you were telling me the same thing over and over again until now this situation is a joke</span></div>
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<div style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0" class="yiv4270334864yahoo-quoted-begin">On Sunday, November 7, 2021, 14:07, Max &lt;[email-masked]&gt; wrote:</div>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">​Hi Layla,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused and late replay ,<br><br>Kindly provide us this details to  :-<br><br>1. Bank statement showing deduction amount<br> 2. Exact amount of deduction<br>3. Date of deduction<br> 4. Authorization Code ​/Crad number<br> 5. Registered email address<br>6-Transaction number<br><br>We appreciate your patience.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3290146