Subject: Refund approval #6360094494
From: AHMED OMER <[email-masked]>
To: Apoorv Joshi <[email-masked]>, shakeeb arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 12 Nov 2021 03:07:23 -0700 (MST)

Hi Team, 

Ticket no (3269130). 

Problem Statement: Refund approval 
Order Date : Oct 17, 2021 
Order ID: 6360094494 
Tracking ID: 47198996596 
Total value: SAR 874.00 
Concept: Centrepoint KSA 

Issue Description: The customer contacted us informing that she received the order but some items were missing the items no are (162974420 - 162573140 -153357581 - 153141620 - 161569095 - 162493074 - 162473860 - 162518186 - 163443195 - 162467308 - 162938691 - 161316193 - 160908136 - 162974413 - 162974409 - 153894592 - 162167184 - 163176292 - 163176300 - 161774586 - 154392265 - 159998241 - 159899375), We have escalated the issue to the warehouse team to check and confirm if the items has been shipped or not under the child ticket number (3275939) and they informed us that all the items has been shipped from the warehouse so we checked with the courier team and they informed that all items on the order has been delivery, So kindly check the issue and provide us with the approval for the customer to be refunded. 

Case History: The customer has reached out to us on 25 Oct 2021 asking for his missing items. 
Customer's history : The customer is with us since 08/12/2019 and she got 28 complete orders with a total share value of (17,691.49 SAR). 
Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap. 

Regards, 
Ahmed Omer