Subject: Re: Refund pending : 9799397227
From: Nisha Balakrishna <[email-masked]>
To: Faraz Lohani <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Punit Darji <[email-masked]>, Marita Dsouza <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Ron Thomas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 11 Nov 2021 08:27:10 +0000

@Ron Thomas<mailto:[email-masked]>
Fyi

Regards,
Nisha Balakrishna
Ecommerce Content Merchandiser
Web Team | Landmark Group

From: Faraz Lohani <[email-masked]>
Date: Monday, November 8, 2021 at 4:57 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Punit Darji <[email-masked]>, Ritesh Sharma <[email-masked]>, Marita Dsouza <[email-masked]>, Nisha Balakrishna <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Refund pending : 9799397227

Hi @Marita Dsouza<mailto:[email-masked]>,

Please ignore the below email and split the 500 aed voucher into two separate vouchers as below :

Amount : 250 AED
TH : 251 AED
Validity : 3 months
Concept : Centrepoint

Amount : 250 AED
TH : 251 AED
Validity : 3 months
Concept : Centrepoint

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Faraz Lohani <[email-masked]>
Sent: Monday, November 8, 2021 2:38 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Punit Darji <[email-masked]>; Ritesh Sharma <[email-masked]>; Marita Dsouza <[email-masked]>; Nisha Balakrishna <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Refund pending : 9799397227

Hi @Marita Dsouza<mailto:[email-masked]> @Nisha Balakrishna<mailto:[email-masked]>,

Please issue a voucher for the below mentioned details for the customer as per the order number mentioned above:

Amount : 490 AED
TH : 500 AED
Validity : 3 months
Concept : Centrepoint

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

Once the voucher is issued please forward to the customer on : [email-masked]<mailto:[email-masked]>

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 7, 2021 9:46 AM
To: Punit Darji <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund pending : 9799397227

Hi all,

Since we cant issue refund anymore back to payment gateway, will issue 500 AED, voucher to close the case

From: Punit Darji <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 5:26 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund pending : 9799397227

Hi @Faraz Lohani<mailto:[email-masked]>,

Please note that we are processing only cash refund based on system report from Hybris. This order is not part of system report generated on 12th Sep 21.

However, you need to check & understand the process with your team to resolve the below case.

Regards,

Punit Darji

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 5:14 PM
To: Punit Darji <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund pending : 9799397227

Hi @Punit Darji<mailto:[email-masked]>,

We have a case in which the refund is still pending since Aug, 2020 as per the hybris its failed.
JIRA team has asked to check with the finance team.

Regards,
Faraz Lohani
Escalation Desk – Web Team

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