Subject: Re: On validation cancelled order #7479340285
From: Apoorv Joshi <[email-masked]>
To: Merchant Back Offices <[email-masked]>
Cc: Nadya Isa Ali Hasan <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, Payment Gateway Team <[email-masked]>, Shakeeb Arsalan <[email-masked]>, MAZIM IBRAHIM <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Naseem Juma <[email-masked]>, malik ismail <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, Jessie Caparas <[email-masked]>, nooruddeen othiyil <[email-masked]>
Date: Wed, 10 Nov 2021 19:55:13 -0700 (MST)

Dear Redha, 

Kindly share the refund acknowledgement/proof on the below asap. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Merchant Back Offices" <[email-masked]> 
To: "Nadya Isa Ali Hasan" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Payment Gateway Team" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "MAZIM IBRAHIM" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Naseem Juma" <[email-masked]>, "malik ismail" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "nooruddeen othiyil" <[email-masked]> 
Sent: Wednesday, November 10, 2021 2:02:29 PM 
Subject: RE: On validation cancelled order #7479340285 

Good day, 

We will look into the below matter and update you 

	

Redha Nowrooz 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17212109 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Nadya Isa Ali Hasan [mailto:[email-masked]] 
Sent: Tuesday, November 09, 2021 2:00 PM 
To: Mohmed Ghadiyali; Redha Salah Nowrooz; Merchant Back Offices; Payment Gateway Team 
Cc: Shakeeb Arsalan; MAZIM IBRAHIM; Manish Kumar; Nikhil Bishnoi; Naseem Juma; Malik Ismail; Bhisham Manwani (TCS); Apoorv Joshi; Jessie Caparas; Nooruddeen Othiyil 
Subject: RE: On validation cancelled order #7479340285 
Importance: High 

Dear Credi Max team, 

Please share us proof of refund process. The customer stating that refund not received. 

Regards 

Nadya 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 21, 2021 10:32 AM 
To: Nadya Isa Ali Hasan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; MAZIM IBRAHIM < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: On validation cancelled order #7479340285 

Adding [ mailto:[email-masked] | 
@Nadya Isa Ali Hasan ] 

From: Redha Salah Nowrooz < [ mailto:[email-masked] | [email-masked] ] > On Behalf Of Merchant Back Offices 
Sent: Wednesday, October 20, 2021 10:55 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] >; Merchant Back Offices < [ mailto:[email-masked] | [email-masked] ] >; Payment Gateway Team < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; MAZIM IBRAHIM < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: On validation cancelled order #7479340285 

External email sender, please take precaution. 

Good day, 

Action will be taken 

Kindly note the refund for credit cards will take 5 working days as for debit card it will take 10 working days 

	

	

Redha Nowrooz 

Merchant Back Office Administrator - Business Support, 
+973 17117272 17212109 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.credimax.com.bh%2F&data=04%7C01%7Cnadya.hasan%40arg.com.bh%7Cbc2a5085d6cc457cddf608d99464eb88%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703983429581995%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QDVIXXCP2CYSULANs6AQWTLBXG2Vo5G44%2Bi1VFzR5Lk%3D&reserved=0 | www.credimax.com.bh ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCnlPcrsrWZ9mAUF06oyCyXQ&data=04%7C01%7Cnadya.hasan%40arg.com.bh%7Cbc2a5085d6cc457cddf608d99464eb88%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703983429591950%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=chLXTU7ulb6zCHcKall2qeyxwmmbXrbg3EMd%2F%2FTu5UY%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fcredimaxbscbh&data=04%7C01%7Cnadya.hasan%40arg.com.bh%7Cbc2a5085d6cc457cddf608d99464eb88%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703983429591950%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=smjeZqG1b4ADIatXPxlvwXEAwKd4IRcNaJeNe6PZAd8%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fcredimax.b.s.c%2F%3Fhl%3Den&data=04%7C01%7Cnadya.hasan%40arg.com.bh%7Cbc2a5085d6cc457cddf608d99464eb88%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703983429601905%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xsDNPsIfPnf7Yuk%2FRs29ehOgtZTgXe5TLUev6xknzQc%3D&reserved=0 ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Mohmed Ghadiyali [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Tuesday, October 19, 2021 4:06 PM 
To: Merchant Back Offices; Payment Gateway Team 
Cc: Shakeeb Arsalan; MAZIM IBRAHIM; Manish Kumar; Nikhil Bishnoi; Naseem Juma; Malik Ismail; Bhisham Manwani (TCS); Apoorv Joshi; Jessie Caparas; Nooruddeen Othiyil 
Subject: RE: On validation cancelled order #7479340285 

Dear Team, 

Please process benefit refund of BD 78.9 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

3333 	

7/16/2021 23:29 	

'677950 	

'BENEFIT 	

'999365 	

1 - Purchase 	

'048 	

'78.9 	

'CAPTURED 	

'00 	

'7479340285 	

'202119733681361 	

'119755934936 	

'7 	

'84.255.185.3 	

'9a112dce-269f-465d-8955-32fb7dc4e635 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 19, 2021 3:48 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; MAZIM IBRAHIM < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: On validation cancelled order #7479340285 

Dear Mohammed, 

Please go ahead. 

Thanks and Regards 

Nooruddeen 

Al Rashid Group B.S.C© 

Kingdom of Bahrain 

Land Line:00973-17116205 

Mobile No:00973-39234072 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 19, 2021 2:20 PM 
To: Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; MAZIM IBRAHIM < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: On validation cancelled order #7479340285 

Hi [ mailto:[email-masked] | 
@Nooruddeen Othiyil ] 

Please approve refund of BD 78.9. This is sales order cancelled on validation (screenshot is in trailing email) 

Benefit payment details 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

3333 	

7/16/2021 23:29 	

'677950 	

'BENEFIT 	

'999365 	

1 - Purchase 	

'048 	

'78.9 	

'CAPTURED 	

'00 	

'7479340285 	

'202119733681361 	

'119755934936 	

'7 	

'84.255.185.3 	

'9a112dce-269f-465d-8955-32fb7dc4e635 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 19, 2021 1:26 PM 
To: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; MAZIM IBRAHIM < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: On validation cancelled order #7479340285 

[ mailto:[email-masked] | @Bhisham Manwani (TCS) ] 

From: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 19, 2021 2:22 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; MAZIM IBRAHIM < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: On validation cancelled order #7479340285 

Dear Customer Care Team, 

Please provide validation cancelled order screenshot for Reference. 

Thanks and Regards, 

Bhisham Narayan Manwani 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 19, 2021 10:18 AM 
To: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; MAZIM IBRAHIM < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: On validation cancelled order #7479340285 

Hi [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] 

Please provide on validation cancelled order screenshot 

Regards, 

Mohmed Ghadiyali 

From: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 17, 2021 9:30 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; MAZIM IBRAHIM < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: On validation cancelled order #7479340285 

Dear Naseem, 

Please find below benefit pay details. 

Sales not made and Order is Validation cancelled, credit balance will be 0. Please Proceed. 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

3333 	

7/16/2021 23:29 	

'677950 	

'BENEFIT 	

'999365 	

1 - Purchase 	

'048 	

'78.9 	

'CAPTURED 	

'00 	

'7479340285 	

'202119733681361 	

'119755934936 	

'7 	

'84.255.185.3 	

'9a112dce-269f-465d-8955-32fb7dc4e635 	

'BENEFIT 

Refund Amount- BHD78.90 

Thanks and Regards, 

Bhisham Narayan Manwani 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 17, 2021 4:02 AM 
To: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; MAZIM IBRAHIM < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: On validation cancelled order #7479340285 

External email sender, please take precaution. 

Hi Bhisham, 

Please assist to check regarding below drop payment. Payment mode is BENEFIT. 

Regards, 

Apoorv 

From: "MAZIM IBRAHIM" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 5, 2021 7:14:12 AM 
Subject: On validation cancelled order #7479340285 

Hi Team. 

With reference to order number 7479340285 . 

Customer claiming that the amount dedicate from his account 

1.Bank statement showing deduction amount attached 

2. Exact amount of deduction : BHD78.90 

3. Date of deduction:7/16/2021 

4. Authorisation Code for deduction: 999365 

5. Registered email address: [ mailto:[email-masked] | [email-masked] ] 

#attached screenshots 

​ 

Regards 

MazinBassi 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cnadya.hasan%40arg.com.bh%7Cbc2a5085d6cc457cddf608d99464eb88%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703983429601905%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yuG6Ih%2FIw7NMulEapggpr2R4DKBNqNTRygpERjeHw5E%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ]