Subject: RE: Incorrect Bank Details for Cash Refund
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Punit Darji <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 10 Nov 2021 06:48:34 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>,

Can you please get in touch with the customer to get his bank details again to re verify as the name is mis-matched.

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Jessie Caparas <[email-masked]>
Sent: Monday, October 18, 2021 12:23 PM
To: Akshay Berry <[email-masked]>; Punit Darji <[email-masked]>
Cc: Faraz Lohani <[email-masked]>
Subject: RE: Incorrect Bank Details for Cash Refund

Can you let LSM team get in touch with this customer on email?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 18, 2021 11:28 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>
Cc: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Bank Details for Cash Refund

@Jessie Caparas<mailto:[email-masked]>,

Tried calling the customer on 0509193374 multiple times but no response.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 5:23 PM
To: Punit Darji <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Bank Details for Cash Refund
Importance: High

@Akshay Berry<mailto:[email-masked]>

Can you please cross check with the customer again please?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Punit Darji <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 2:37 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Bank Details for Cash Refund

Hi @Jessie Caparas<mailto:[email-masked]>,

Please note that we have initiated the refund but due to incorrect bank details the refund was not processed (Account Holder Name is not matching).

Please do the needful to correct bank details in the system.

Based on system report, we will process cash refund in next batch.

Regards,

Punit Darji

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 11, 2021 4:51 PM
To: Punit Darji <[email-masked]<mailto:[email-masked]>>
Cc: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Bank Details for Cash Refund
Importance: High

@Punit Darji<mailto:[email-masked]>

Yes we will do that - my question was, did you get an update from your system report that this was updated already?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Punit Darji <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 11, 2021 3:16 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Bank Details for Cash Refund

Hi @Jessie Caparas<mailto:[email-masked]>,

Please do the needful to correct bank details in the system.

Based on system report, we will process cash refund in next batch.

Regards,

Punit Darji

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 11, 2021 2:50 PM
To: Punit Darji <[email-masked]<mailto:[email-masked]>>
Cc: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: FW: Incorrect Bank Details for Cash Refund
Importance: High

Hi @Punit Darji<mailto:[email-masked]>

Did you get a revert from Faraz for this order ID? 9602074240

1. Account Holder Name : Sadia Mithani
2. Account Number: 1015346039403
3. Bank Name: Emirates NBD
4. Bank Branch Name: al wahda mall abu dhabi
5. IBAN: AE850260001015346039403
6. Account Type: Savings/Current: current

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Monday, August 16, 2021 3:22 PM
To: Punit Darji <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; HCUAECCC <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohamed Yassin <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Bank Details for Cash Refund
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Can you please take care of MX & SX.

Concept
ORDER_NO
TERRITORY
REFUND_AMOUNT
MX
9602074240
AE
50
HC
9600590794
AE
280
SX
9608639492
AE
105
HB
9618080745
AE
27
HB
9639800109
AE
50
HC
9676756665
AE
350.1
HC
9678856292
AE
3
HC
9681110614
AE
162
HC
9768955685
AE
298
HC
9776385971
AE
209
HC
9778102524
AE
186
HB
9789210047
AE
82
HC
9791136875
AE
534
HB
9792950934
AE
65

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Punit Darji <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 16, 2021 3:07 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; HCUAECCC <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohamed Yassin <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Bank Details for Cash Refund

Hello Team,

Please find the attached customer refund which can't be processed due to incorrect bank details. Kindly update the correct bank details in the system.

Regards,

Punit Darji

From: Punit Darji
Sent: Wednesday, May 5, 2021 12:25 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; HCUAECCC <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohamed Yassin <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Bank Details for Cash Refund

Hi @Akshay Berry<mailto:[email-masked]> / @HCUAECCC<mailto:[email-masked]> / @HomeBox Customercare UAE<mailto:[email-masked]>,

Please find the attached customer refund with incorrect bank details. Kindly check & do the needful in system.

Regards,

Punit Darji

From: Punit Darji
Sent: Wednesday, April 14, 2021 4:24 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; HCUAECCC <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohamed Yassin <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Bank Details for Cash Refund

Hi @Akshay Berry<mailto:[email-masked]> / @HCUAECCC<mailto:[email-masked]> / @HomeBox Customercare UAE<mailto:[email-masked]>,

Please find the attached customer refund with incorrect bank details. Kindly check & do the needful in system.

Regards,

Punit Darji

From: Punit Darji
Sent: Wednesday, February 24, 2021 10:59 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; HCUAECCC [email-masked]<mailto:[email-masked]>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohamed Yassin <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Bank Details for Cash Refund

Hi @Akshay Berry<mailto:[email-masked]> / @HCUAECCC<mailto:[email-masked]> / @HomeBox Customercare UAE<mailto:[email-masked]>,

Please find the attached customer refund with incorrect bank details. Kindly check & do the needful in system.
Since long time we are informing but there is no action at your end. If cash refund is not required, then please close the ticket so that orders does not reflect as pending in our report.

Cash Refund for Order 9618080745: Our person had visited 03 times, but ATM was not working. Please speak with customer & update other bank account details in the system. Based on system report, we will process cash refund in next batch.

Regards,

Punit Darji

From: Punit Darji
Sent: Tuesday, January 19, 2021 8:12 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; HCUAECCC <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Bank Details for Cash Refund

Hi @Akshay Berry<mailto:[email-masked]> / @HCUAECCC<mailto:[email-masked]> / @HomeBox Customercare UAE<mailto:[email-masked]>,

Please find the attached customer refund with incorrect bank details. Kindly check & do the needful in system.

Regards,

Punit Darji

From: Punit Darji
Sent: Monday, December 21, 2020 9:35 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; HCUAECCC <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Bank Details for Cash Refund

Hi @Akshay Berry<mailto:[email-masked]> / @HCUAECCC<mailto:[email-masked]> / @HomeBox Customercare UAE<mailto:[email-masked]>,

Please update the status, bank details are not yet corrected in the system.

Regards,

Punit Darji

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 6:49 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; HCUAECCC <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Bank Details for Cash Refund

@Punit Darji<mailto:[email-masked]> Attached is the updated file.

Below order is of Homecentre.

@HCUAECCC<mailto:[email-masked]> @HomeBox Customercare UAE<mailto:[email-masked]> Please check the orders related to HC / HB and do the needful.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 5:03 PM
To: Punit Darji <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Bank Details for Cash Refund
Importance: High

@Akshay Berry<mailto:[email-masked]>

Please update.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Punit Darji <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 1:13 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Bank Details for Cash Refund

Hello Akshay & Jessie,

Request you to please update on the status.
In addition, one more instance of incorrect bank details was noticed. Thus, request you to get this correct as well.

ORDER_NO
Refund Amount
Account_Number
Bank_Name
Account_Holder_Name
Branch_Identification_Code
9609550149
1,300
5576618300039957
First Abu Dhabi Bank

Rashid Ali Saeed Abdullah Al Mazrouei
AE110355576618300039957

Regards,

Punit Darji

From: Punit Darji
Sent: Sunday, December 13, 2020 2:29 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>
Subject: Incorrect Bank Details for Cash Refund

Hello Akshay,

Please find the attached customer refund with incorrect bank details. Request you to get the correct bank account details for processing the refund at the earliest.

Let us know once it's done, so we can proceed accordingly.

Regards,

Punit Darji

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