Subject: Missing items / Refund approval //2104538889
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 9 Nov 2021 07:22:03 -0700 (MST)

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Oct 31, 2021 
Order ID: 2104538889 
Tracking ID: 43867091166 
Total Price: 630 EGP 
Concept: MAX 

Assistance Required: Need missing items 

Issue Description: Customer placed order for 4 items but as per the customer has only received 2 items, Under the consignment details we can see that all 4 items have been shipped from our side. 
The missing item 
163730917 - - Space-Dyed Hooded Sweatshirt with Long Sleeves and Kangaroo Pocket 
163731928 - - Solid Slim Fit Cargo Jog Pants with Pockets and Drawstring Closure 

Case history : The customer reached out to us on Nov 4, 2021.we have escalated to courier but no action has been taken and then we raised to the warehouse to check for the missing item and then they informed us that 'we shipped the completely order from our side. 

Customer's history : The customer is with us since 10/31/21 and this is her first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb