Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Mon, 8 Nov 2021 13:40:53 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

M

Hi Team

Malik Ismail

M

for any Apple Pay - MADA card rejected refund.
IT team working on it.

Malik Ismail

M

no need to create jira ticket

Malik Ismail

M

REL-148830

Malik Ismail

M

Malik Ismail

REL-148830

Hi Malik,
Noted with thanks,
We have already asked the agent to do not create any issue on jira.
This agent seems new on escalation, I will inform him individually.

Manish Kumar

M

thanks Manish

Malik Ismail

M

3093488 - refund done for all orders. Pls inform customer & close

Malik Ismail

M

hi team

Mahmoud Emad Elsayed

M

Malik Ismail

3093488 - refund done for all orders. Pls inform customer & close

on it

Manish Kumar

M

more than 20 response to customer

Mahmoud Emad Elsayed

M

3128457

Mahmoud Emad Elsayed

M

and since sep not yet sorted

Mahmoud Emad Elsayed

M

this is worst case handling

Mahmoud Emad Elsayed

M

Mahmoud Emad Elsayed

3128457

Hi Mahmoud,

Manish Kumar

M

It's pending from LMIT team Faraz had raise under INC1192467

Manish Kumar

M

image.png (25.6 KB)

Manish Kumar

M

ok, can we stop sending response to this customer, will get it sorted

Mahmoud Emad Elsayed

M

will solve it

Mahmoud Emad Elsayed

M

Mahmoud Emad Elsayed

ok, can we stop sending response to this customer, will get it sorted

Sure, going to inform the agent not to response here.
Also, following up with Faraz to check with LMIT team

Manish Kumar

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