Subject: Re: Refund approval #6337812732
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 4 Nov 2021 02:51:16 -0700 (MST)

Hi Team, 

Please look into the below and assist. Thank you for your help! 

Regards, 
Apoorv 

From: "AHMED OMER" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, November 4, 2021 3:19:20 PM 
Subject: Refund approval #6337812732 

Hi Team, 

Ticket no (3026256). 

Problem Statement Refund approval 
Order Date :Aug 9, 2021 
Order ID: 6337812732 
Tracking ID: 46931931605 
Total value: SAR ​159.2 
Concept: Centrepoint KSA 

Issue Description: The customer contacted us informing that she returned the items on the RMA (1001260940) but she didn't get her refund, But the RAM status shows "PICKUP_RESCHEDULED", We have escalated the issue to the warehouse team to check and confirm if the items has been returned or not under the child ticket number (3192666)and they informed us that no items has been delivered to the warehouse so we checked back with the customer and she insist that she has returned the items to the courier team Thus we escalated the issue to "ARAMEX" to confirm the return under the AWB mentioned above and they responded by "No record found in system under this AWB", so kindly check the issue and provide us with a approval for the customer refund. 

Case History: The customer has reached out to us on 26/08/2021 asking for her returned items refund. 

Customer's history : The customer is with us since 02/11/19 and she got 52 complete orders with a total share value of (7,572.12 SAR). 

Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap. 

Regards, 
Ahmed Omer