Subject: Refund/child ticket issue - 2104399902
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 3 Nov 2021 22:05:19 -0700 (MST)

Hi Team, 

With reference to the order number: 2104399902 
Ticket ID: 3278228 

Kindly assist to get the following RMA processed: 1001492989. As per oracle the below mentioned items both received at warehouse and DO closed already. Escalating this via email as the ticket is giving no option to create a child ticket. 

Please look into this and assist to get this closed. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Musaed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, November 4, 2021 10:20:57 AM 
Subject: Refund 2104399902 

Hi Team, 

Problem Statement: Refund Not Processed 

Order ID: 2104399902 
Tracking ID: 5938529 
RMA: (1001492989) 
No. of the returned items = 2 
Assistance Required: refund the customer 
Issue Description: As per the courier the returned items have been returned to WH on Oct 26 and till now the refund of RMA is not processed, so kindly check and process the refund ASAP and update us. 
Note :we are not able to create child ticket 

Regards, 
Tawfik