Subject: RE: Refund approval #6357875397
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Tue, 2 Nov 2021 07:32:31 +0000

Hi @Prakash Iyangar<mailto:[email-masked]>,

Kindly approve.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, November 2, 2021 10:15 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; AHMED OMER <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Refund approval #6357875397

External email sender, please take precaution.
Hi Team,

Please assist on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 25, 2021 4:30:35 PM
Subject: Re: Refund approval #6357875397

Hi Team,

Please check and assist regarding the below request.

Regards
Shakeeb

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 25, 2021 4:07:36 PM
Subject: Refund approval #6357875397

Hi Team,

Ticket no (3234816).

Problem Statement  Refund approval
Order Date :Oct 6, 2021
Order ID: 6357875397
Tracking ID: SD003213667
Total value:  SAR 249.84
Concept: MAX KSA

Issue Description: The customer contacted us informing that she returned the items on the RMA (1001440248) but she didn't get her refund, But the RAM has been cancelled, We have escalated the issue to the warehouse team to check and confirm if the items has been returned or not under the child ticket number (3235853)and they informed us the customer has returned a wrong item so we checked back with the customer and she insist that she has returned the correct items.
Case History:  The customer has reached out to us on 17/10/2021 asking for his returned items refund.
Customer's history :  The customer is with us since 11/26/20 and she got 10 complete orders with a total share value of (3,421.21 SAR).
Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap.

Regards,
Ahmed Omer

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