Subject: FW: [#3208818] - Feedback or suggestions
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 2 Nov 2021 06:27:39 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>,

Share voucher with the customer asap.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Namrita Kanjani <[email-masked]>
Sent: Monday, November 1, 2021 5:33 PM
To: Akshay Berry <[email-masked]>; Prakash Iyangar <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Karen Lobo <[email-masked]>
Cc: Raveen Sethupathy <[email-masked]>; Ron Thomas <[email-masked]>
Subject: Re: [#3208818] - Feedback or suggestions

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: CD8-0GN9-17FG-5512-1|Start Date: 01.11.2021 00:00:00|End Date: 01.02.2022 23:59:00

Type: Serial Voucher|Concept: MAX|Territory: UAE|Checkout Site: N/A

Value: 100 AED|Minimum Threshold Value: 101 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Regards,
--
Namrita Kanjani
Senior E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Monday, November 1, 2021 at 12:30 PM
To: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Prakash Iyangar <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Karen Lobo <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3208818] - Feedback or suggestions

Hi @Namrita Kanjani<mailto:[email-masked]>,

No order ID as the issue is related to a store purchase and as per concept approval we are issuing an online voucher.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 1, 2021 12:27 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Karen Lobo <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#3208818] - Feedback or suggestions

Hi Akshay

Kindly share the order ID.

Regards,
--
Namrita Kanjani
Senior E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Monday, November 1, 2021 at 11:14 AM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Karen Lobo <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Fwd: [#3208818] - Feedback or suggestions

Hi @Namrita Kanjani<mailto:[email-masked]> @Karen Lobo<mailto:[email-masked]>,

Please issue a voucher as per the approval below for AED 100 threshold AED 101 valid for 3 months for Max items only.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 1, 2021 9:53 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Fwd: [#3208818] - Feedback or suggestions

Hi Jessie

Understand it could be a store related complaint. However, can we have the customer contacted and offer a goodwill voucher of 100 AED and an assurance that we will be taking necessary corrective action.

Thanks
Prakash

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 1, 2021 9:51 AM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Fwd: [#3208818] - Feedback or suggestions
Importance: High

Hi @Prakash Iyangar<mailto:[email-masked]>

Seems a store staff related complaint.

@Akshay Berry<mailto:[email-masked]> can we get the details which store and forward it to the concern Store team?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 1, 2021 9:38 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: FW: Fwd: [#3208818] - Feedback or suggestions

Hi Jessie/ Akshay

Can you please pick up this issue. Not sure what exactly the issue was – but we need to contact the customer, apologize and issue a goodwill voucher if necessary.

Thanks
Prakash

From: Fabella Pinto <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 1, 2021 9:35 AM
To: Ameay Kumar <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Fwd: [#3208818] - Feedback or suggestions

Hi Prakash & Ameay,

Please could you look into this below email and respond to the customer.

Thanks & Regards,

Fabella Pinto
Executive Secretary to Group CEO (Designate) & Group Director
Landmark Tower, 16th Floor,
Next to Tram Station
Dubai Marina, Dubai.
UAE, P.O. Box 25030

Tel.: +971 4 5175800 Board Line
Dir : +971 4 5175858
Email ID : [email-masked]<mailto:[email-masked]>

From: Shital Mehta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 01, 2021 6:10 AM
To: Shirley Saji <[email-masked]<mailto:[email-masked]>>; Fabella Pinto <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Fwd: [#3208818] - Feedback or suggestions

External email sender, please take precaution.
This looks like complaint from middle east.

FYI

Regards
Shital

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7Cprakash.iyangar%40landmarkgroup.com%7Ca7073829180146adf37708d99cfb9fd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637713426788633591%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gB4oU3tZmX9E3TXlBSlp1VK%2FBvNxSPDJjl%2BC9raL5Ww%3D&reserved=0>

________________________________
From: shitalkumar mehta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 1 November 2021, 07:39
To: Shital Mehta
Subject: Fw: Fwd: [#3208818] - Feedback or suggestions

** This mail has been sent from an external source **

Sent from Yahoo Mail on Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgo.onelink.me%2F107872968%3Fpid%3DInProduct%26c%3DGlobal_Internal_YGrowth_AndroidEmailSig__AndroidUsers%26af_wl%3Dym%26af_sub1%3DInternal%26af_sub2%3DGlobal_YGrowth%26af_sub3%3DEmailSignature&data=04%7C01%7Cprakash.iyangar%40landmarkgroup.com%7Ca7073829180146adf37708d99cfb9fd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637713426788633591%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OJpWsIokBYACZv46hxajAecnRKe8T61h%2FZHEYznVyKs%3D&reserved=0>

----- Forwarded message -----
From: "Adnan Manzoor" <[email-masked]<mailto:[email-masked]>>
To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Cc: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Sent: Sun, 31 Oct 2021 at 22:15
Subject: Fwd: [#3208818] - Feedback or suggestions

Dear Mr. Mehta,

I hope this email finds you in the pink of health and everything is fine at your end.

I'm writing this email with a feeling of disappointment and dissatisfaction from MAX and the way my issue has been handled till the end.
I have copied all my conversations with your customer service team to give you a glimpse of how professional they are in handling complaints and how robotic/ automated answers they have for their loyal customers.
AED 75/- dirham is not an amount to be  argued, if my wife lost it but being insulted and humiliated by the store staff is not acceptable at all.
Keeping in consideration the brand rapport and customer satisfaction, I really hoped that your team will come with a logical, ethical and acceptable solution rather than, "They have promised NOT to do it again" that's all? Not even a call or recovery of the service.

I understand that you are a very busy person but just to retain the loyalty of the customers please look into the matter to avoid such unpleasant experiences of the customers from your stores.

As from my side, I will never visit MAX again and I will disseminate the same information among my friends circle and colleagues.

Regards

Adnan

056-9745094
---------- Forwarded message ---------
From: Max <[email-masked]<mailto:[email-masked]>>
Date: Mon, Oct 25, 2021 at 1:52 PM
Subject: Re: [#3208818] - Feedback or suggestions
To: <[email-masked]<mailto:[email-masked]>>

Hi Adnan,

Thank you for your patience.

We apologize for the inconvenience caused to you.

This is clearly not the experience we want our customers to have when they shop with us.

We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.

Feel free to get in touch with us for further assistance.

Your friends,
The Support Team
3208818:1125156

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