Subject: RE: Refund approval: order id - 6332415319
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Mohamed Nagy <[email-masked]>
Cc: AHMED OMER <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 1 Nov 2021 08:01:04 +0000

++ @Mohamed Mahmoud<mailto:[email-masked]> @Mohamed Nagy<mailto:[email-masked]>

Can you please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Sunday, October 31, 2021 1:18 PM
To: Escalations Dxbteam <[email-masked]>
Cc: AHMED OMER <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund approval: order id - 6332415319

External email sender, please take precaution.
Hi Team,

Kindly advise on the below refund approval.

Ticket no (3082235).

Problem Statement  Refund approval

Order Date :Jul 25, 2021
Order ID: 6332415319
Tracking ID: 46846105316
Total value:  SAR 158
Concept: Centrepoint KSA

Issue Description: The customer contacted us informing that she returned the items on the RMA (1001201801) but she didn't get her refund, But the RAM status is showing "PICKUP_RESCHEDULED", We have escalated the issue to the warehouse team to check and confirm if the items has been returned or not under the child ticket number (3271858)and they informed us the customer has returned the item so we checked back with the customer and she insist that she has returned the items under the AWB (46846105316) we check with the courier team but no response came from their side.

Case History:  The customer has reached out to us on 09/09/2021 asking for his returned items refund.

Customer's history :  The customer is with us since 07/25/21 and she got 1 complete orders with a total share value of (795 SAR).

Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap.

Regards,
Manish
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