Subject: RE: Urgent call back request: Late delivery - order id - 9508824551
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, OLM DXB <[email-masked]>, Dipesh Regmi <[email-masked]>, Ashish Karini <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 1 Nov 2021 07:52:50 +0000

@OLM DXB<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]> @Ashish Karini<mailto:[email-masked]>,

Ensure the delivery today as customer is threatening to complain to DED.

Order ID:  9508824551
Tracking ID:  FP102321003037

Ensure to contact the customer today  on +971561905435

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Monday, November 1, 2021 11:50 AM
To: Akshay Berry <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Urgent call back request: Late delivery - order id - 9508824551

External email sender, please take precaution.
Hi Akshay,

Kindly look into the below and assist.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 31, 2021 9:53:18 PM
Subject: Urgent call back request: Late delivery - order id - 9508824551

Hi Team,

Kindly note that the customer came on whats app chat and was not leaving chat.

We have promised her to arrange a call back within 24 hrs. Kindly make sure to do the needful.

Problem Statement: Late delivery

Order Date : Oct 21, 2021
Order ID:  9508824551
Tracking ID:  FP102321003037

Assistance Required: Urgent delivery
Note : Kindly contact the customer today  on +971561905435

Issue Description: the order has shipped  from our side since  10/23/21 7:14 PM and till now the order has not been delivered we request you kindly arrange urgent delivery as the customer asked about his order

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com