Subject: RE: KNET Refund Issue - 8274186110
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Reddy Prasad <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mustafa Chakki <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Musaed <[email-masked]>, Ebrahim <[email-masked]>
Date: Sun, 31 Oct 2021 07:06:56 +0000

@Akshay Berry<mailto:[email-masked]>

Can you please check on this with finance.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, October 29, 2021 8:47 AM
To: Reddy Prasad <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mustafa Chakki <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Mohammad Musaed <[email-masked]>; Ebrahim <[email-masked]>
Subject: KNET Refund Issue - 8274186110
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number: 8274186110
Hybris Ticket ID: 04401006

As per the note posted on Hybris ticket on Oct 12, 2021: "NOT CAPTURED/ Manual Bank request has been sent to the bank on 12-OCT-21". Usually refund gets done within 7-10 days when this note gets posted however, the customer is reporting that they have still not received this refund amount.

Kindly assist to check if the refund is done here and if not, please assist to get it processed. Thank you for your help!

Regards,
Apoorv
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