Subject: RE: Bank Transfer // Refund approval // Order ID: 6259292601
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 31 Oct 2021 07:06:10 +0000

++ @Apoorv Joshi<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, October 30, 2021 12:06 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Bank Transfer // Refund approval // Order ID: 6259292601

External email sender, please take precaution.
Hi Team,

Please update on the below case.

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 28 October, 2021 13:07:45
Subject: Re: Bank Transfer // Refund approval // Order ID: 6259292601

Hi Team,

Please update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 24, 2021 1:23:16 PM
Subject: Re: Bank Transfer // Refund approval // Order ID: 6259292601

Hi Team,

Please assist on the below.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 22, 2021 1:46:12 PM
Subject: Re: Bank Transfer // Refund approval // Order ID: 6259292601

Hi Team,

Please assist on the below. We have pushed back the customer multiple times on this but customer keep on insisting e wants bank transfer and the order is from 2020 and customer is reporting in 2021.

RV value is 364.9158 and issue reported in June 2021 after the RV was already expired. We believe he is now insisting because he was unable to use the RV in time and now trying his way to get that refund back.

If possible please arrange contact for him on +966532761078.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Subject: Bank Transfer // Refund approval // Order ID: 6259292601

Hi Team

Problem Statement : Bank Transfer // Refund approval.

Order Date :Dec 29, 2020
Order ID: 6259292601
Tracking ID : 46397421103
Total Price : 364.9158

Issue Description :The Customer placed the order on Dec 29, 2020, The customer says that she does not want the refund as RV value and wants it as cash to her bank account .

Bank Details:

- Bank name: Al-Ahly Bank
- Branch name: Al Ahli Bank
- Account name: Munarh Hammoud Al-Eidi
- Account number: 30600000078202
- IBAN: SA9010000030600000078202
- Account type: personal

Regards,
Ebrahim Hageb

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Subject: RE: compensation Voucher approval 6259292601
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Sohaib Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 7 Jun 2021 13:27:07 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, June 7, 2021 2:10 PM
To: Jessie Caparas <[email-masked]>
Cc: Sohaib Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: compensation Voucher approval 6259292601

External email sender, please take precaution.

Hi Jessie,

Issue statement: Voucher approval
Order Created: Dec 29, 2020
Order: 6259292601
Amount: 365 SAR
Concept: CP

Issue description: Please note that the customer got 364.9158 SAR as RV value in this order, However he used part of this RV (85 SAR) in the following order 6265555615, But the order was not

delivered successfully.

The customer now is asking for the amount, so we request you to give the approval to create the another voucher for him.

Please note that the customer had been chasing us constantly on chat.

Also note that the customer does not have a registered account with us and always places order as a guest and he has more than 8 orders associated with the contact NO under different names.

Regards

Shakeeb