Subject: RE: Missing items / Refund approval //8106606994
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>
Date: Sun, 31 Oct 2021 07:00:11 +0000

@Manish Kumar<mailto:[email-masked]>

As per ticket ID 3262997, the missing item was delivered on October 26.

Please verify with the customer.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Tuesday, October 26, 2021 7:14 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>
Subject: Re: Missing items / Refund approval //8106606994

External email sender, please take precaution.
Hi Team,

Please advise on the below refund approval.

Thank you for your help.

Regards,
Manish

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 23, 2021 1:46:53 PM
Subject: Missing items / Refund approval //8106606994

Hi Team,

Problem Statement: Missing items / Refund approval
Order Date : Oct 7, 2021
Order ID: 8106606994
Tracking ID: FP1008210002196
Item Price: KWD36
Concept: BABYSHOP

Order value: KWD 51.46

Assistance Required: Need missing items

Issue Description: Customer placed order for 12 items but as per the customer has only received 11 items, Under the consignment details we can see that all 12 items have been shipped from our side.

The missing item
161779587 - - Giggles Globefix Car Seat

Case history : The customer reached out to us on Oct 9, 2021. we raised to the warehouse to check for the missing item and then they informed us that ''the shipment is delivered and nothing pending with OLM related to this order.

Customer's history : The customer is with us since 5/7/21 and this is her 7th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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