Subject: New Reply Received - Updated delivery address
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 31 Oct 2021 04:16:44 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Updated delivery address   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Team.</div>
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<div class="MsoNormal">The below collection has been cancelled due to customer contact was not reachable. We will try again to contact customer to reschedule collection.</div>
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<div class="MsoNormal">Kindly update If any alternate contact is available. </div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Thanking you.</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Best regards,</span></i></b></div>
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<b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:gray'>_______________________________________</span></b><span style="font-size:12.0pt;color:gray"></span>
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<div class="MsoNormal"><img width="152" height="89" style="width:1.5833in;height:.927in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3MjY1MDIyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dbVrRi6yrcsxsOSZAxxfiw7ntDWzcfVmVpwRrXhMcm4" alt="cid:[email-masked]"></div>
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<div class="MsoNormal"><b><i><span style='font-size:14.0pt;font-family:"Bradley Hand ITC";color:#0070C0'>Antony Markose</span></i></b></div>
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<b><i><u><span dir="LTR" style='font-size:9.0pt;font-family:"Bell MT",serif;color:#00B0F0'>Service Coordinator</span></u></i></b><b><span dir="LTR" style='font-size:14.0pt;font-family:"Arial",sans-serif;color:#00B0F0'></span></b>
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<b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#00B0F0'>Dubai Delivery Center</span></u></i></b><span dir="RTL"></span><span dir="RTL"></span><b><i><u><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#00B0F0'><span dir="RTL"></span><span dir="RTL"></span> </span></u></i></b><b><i><span style='font-family:"Bell MT",serif;color:#00B0F0'></span></i></b>
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<b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#00B0F0'>PO Box 99999, Dubai, United Arab Emirates</span></u></i></b><b><i><u><span style='font-family:"Bell MT",serif;color:#00B0F0'></span></u></i></b>
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<div class="MsoNormal"><b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#00B0F0'>T +971-42303244</span></u></i></b></div>
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<b><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#00B0F0'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#00B0F0">[email-masked]</span></a></span></u></b><u><span style='font-family:"Bell MT",serif;color:blue'></span></u>
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<div>From: Shoemart &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, October 31, 2021 7:56 AM<br>
<b>To:</b> Epg Lmg1 &lt;[email-masked]&gt;; Mehaboob Abdul Salam &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#3279697] - Updated delivery address</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Any update</span></div>
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Problem statement - Late return collection<br>
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Correct contact number - 0506910843<br>
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Address: - 2104, marina heights tower, dubai Marina<br>
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Order Number:  9507892690<br>
Order Created: 15/20/2021<br>
AWB - 1000013269537<br>
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Assistance required: Update the  contact number and address collect the item accordingly<br>
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Kindly note that the customer could be reached on the above number. We request you to please arrange the collection for the above order on priority today only as the customer is chasing us for the same.<br>
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Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">MazinBassi</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 29 Oct at 12:34 PM
<span class="separator">, Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://are01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3279697&amp;data=04%7C01%7CEpg.Lmg1%40emiratespost.ae%7C6cfcc8b1610e40cb2bd908d99c225de9%7Cc83314fa75af423682428305919cb91f%7C0%7C0%7C637712494556248475%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=b4XsplWLyoKKqJpvxr005uM6L%2FMEIf9aigtRwCPD0YQ%3D&amp;reserved=0" rel="noreferrer">
#3279697</a> raised by volim te (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem statement - Late return collection</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Correct contact number - 0506910843<br>
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Address: - 2104, marina heights tower, dubai Marina</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Number:  9507892690</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Created: 15/20/2021</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB - 1000013269537</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance required: Update the  contact number and address collect the item accordingly</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly note that the customer could be reached on the above number. We request you to please arrange the collection for the above order on priority today only as the customer is chasing
 us for the same.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Manish</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 29 Oct at 12:30 PM
<span class="separator">, Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Kyithar,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks for your prompt response and for sharing the details.<br>
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We are truly sorry for the inconvenience caused to you.<br>
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We would like to inform you that we have forwarded your address and contact nunber to the couirer team for return collection and they  will get back to you as soon as possible.​<br>
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We really appreciate your understanding and cooperation. <span style="color:black">Feel free to reach us out for any further assistance.</span><br>
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Your friends,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">3279697:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3279697