Subject: Re: Drop payment//3257200
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 30 Oct 2021 20:55:27 -0700 (MST)

Dear Athar, 

Customer placed the following order successfully: 6360304851 and has been received by the customer as well. But customer is reporting that he tried to place the order twice with the following cards, one attempt being successful and other not successful but amount getting deducted: 

1. 4830103007187099 - not placed successfully with this card but amount deducted. We will check with customer and will ask him to share bank statement and authorisation code for this deduction. 
2. Card ending with 6124 - The following order placed with this card 6360304851 as also mentioned by you and it is delivered successfully. 

Thank you for sharing the details with us. We will share the details with you as soon as the customer provides them to us. 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Elharith Elsiddig" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]> 
Sent: Sunday, October 31, 2021 1:37:02 AM 
Subject: RE: Drop payment//3257200 

Dear [ mailto:[email-masked] | 
@Apoorv Joshi ] Please confirm the correct card number & date of transaction as the order number you have mentioned is already delivered to the customer. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, October 28, 2021 6:24 AM 
To: Mohammed Athar (TCS) <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Elharith Elsiddig <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; MOHAMMED MURSHED <[email-masked]> 
Subject: Re: Drop payment//3257200 

External email sender, please take precaution. 

Dear Athar, 

Kindly assist to check regarding the below drop payment case and update us. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "MOHAMMED MURSHED" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 27, 2021 9:07:15 PM 
Subject: Drop payment//3257200 

Hi Team 

Card number : 4830103007187099 

Date : 18/10/2021 

Amount : SAR 257 

Auth Code / reference number : 15098610 

The customer reported that the above amount has been debited from his account .After checking the hybris we can not find and order placed successfully 

Note ( The customer used another card end with *6124 to placed an order sucessfully 6360304851 on same date and with same amount) 

Kindly check and advise 

Regards, 

Elharith 

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