Subject: Re: Drop Payment // 7304414160 &7304414076
From: Apoorv Joshi <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>
Cc: nooruddeen othiyil <[email-masked]>, escalations dxbteam <[email-masked]>, Naseem Juma <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ebrahim <[email-masked]>, Suha Ali <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>
Date: Wed, 27 Oct 2021 23:01:59 -0700 (MST)

Dear Mohmed, 

Thank you for your response. 

Apologies for the same, the attached email was not showing under the chain on my end. Thank you for sharing the same. 

We will close this case. 

Regards, 
Apoorv 

From: "Mohmed Ghadiyali" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "nooruddeen othiyil" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Naseem Juma" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Ebrahim" <[email-masked]>, "Suha Ali" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]> 
Sent: Thursday, October 28, 2021 11:17:09 AM 
Subject: RE: Drop Payment // 7304414160 &7304414076 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

For order 7304414160, there is no transaction for this. Instead you had provided other order number 7304414264 of the same to process refund. Please find the email attached for your reference. 

For order 7304414076, see chain email which is sent to credimax team 

Regards, 

Mohmed Ghadiyali 

From: Mohmed Ghadiyali 
Sent: Thursday, October 28, 2021 8:40 AM 
To: Apoorv Joshi <[email-masked]>; Nooruddeen Othiyil <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Naseem Juma <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Ebrahim <[email-masked]>; Suha Ali <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]> 
Subject: RE: Drop Payment // 7304414160 &7304414076 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Please see the email chain. It has already been approved and sent to credimax team to process refund 

Regards, 

Mohmed Ghadiyali 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 28, 2021 7:00 AM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Suha Ali < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment // 7304414160 &7304414076 

External email sender, please take precaution. 

Dear Mohmed, 

Kindly ask them to initiate refund of BHD 21.04 as well for the following order 7304414264. Screenshot of On validation already shared on Oct 24, 2021. Sharing the same again below. 

@noor: Kindly approve. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] > 
To: "nooruddeen othiyil" < [ mailto:[email-masked] | [email-masked] ] >, "mbo" < [ mailto:[email-masked] | [email-masked] ] >, "Payment Gateway Team" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Suha Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 26, 2021 4:04:12 PM 
Subject: RE: Drop Payment // 7304414160 &7304414076 

Hi [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@Payment Gateway Team ] 

Please process benefit refund of BD 21.66. 

Benefit payment details: 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

3757 	

9/25/2021 2:43 	

'677950 	

'BENEFIT 	

'957971 	

1 - Purchase 	

'048 	

'21.66 	

'CAPTURED 	

'00 	

'7304414076 	

'202126886497688 	

'126858190413 	

'7 	

'193.188.113.110 	

'6fd73621-e616-4db4-bf0b-e1572f1b9af5 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 26, 2021 1:30 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Suha Ali < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment // 7304414160 &7304414076 

Please go ahead.. 

From: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 24, 2021 8:31 AM 
To: Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Suha Ali < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment // 7304414160 &7304414076 

Hi [ mailto:[email-masked] | 
@Nooruddeen Othiyil ] 

Please approve benefit refund of BD 21.66. This is sales cancelled on validation (see screenshot below) 

Benefit payment details: 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

3757 	

9/25/2021 2:43 	

'677950 	

'BENEFIT 	

'957971 	

1 - Purchase 	

'048 	

'21.66 	

'CAPTURED 	

'00 	

'7304414076 	

'202126886497688 	

'126858190413 	

'7 	

'193.188.113.110 	

'6fd73621-e616-4db4-bf0b-e1572f1b9af5 	

'BENEFIT 

Regards, 

Mohmed Ghadiyali 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 24, 2021 7:54 AM 
To: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Suha Ali < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment // 7304414160 &7304414076 

Hi [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] [ mailto:[email-masked] | 
@Mohmed Ghadiyali ] , 

PFB. 

Please find the needful. 

Orders : 7304414160 – Ref ID 126858190575 

7304414076 – Ref ID 126858190413 

Regards, 

Malik Ismail 

From: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 7:55 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment // 7304414160 &7304414076 

+ Mohmed 

Thanks and Regards, 

Bhisham Narayan Manwani 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

From: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 3:53 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment // 7304414160 &7304414076 

D ear Customer Care Team, 

Order number 7304414160 Not received i benefit Pay. 

Dear Customer Care Team, 

Please find below benefit Pay details. Amount received in Benefit Pay. 

Please provide Validation cancellation screenshot to Process. 

Dear Naseem/Mohmed, 

Please find below benefit pay details. 

Sales not made and Order is Validation cancelled, credit balance will be 0. 

Refund Amount- 21.66 BHD 

Order number- 7304414076 

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

3757 	

9/25/2021 2:43 	

'677950 	

'BENEFIT 	

'957971 	

1 - Purchase 	

'048 	

'21.66 	

'CAPTURED 	

'00 	

'7304414076 	

'202126886497688 	

'126858190413 	

'7 	

'193.188.113.110 	

'6fd73621-e616-4db4-bf0b-e1572f1b9af5 	

'BENEFIT 

Refund Amount 21.66 BHD 

Thanks and Regards, 

Bhisham Narayan Manwani 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 15, 2021 10:01 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment // 7304414160 &7304414076 

External email sender, please take precaution. 

Hi Jessie, 

Please advise on further update to close this case. 

Thank you for your help. 

Regards, 
Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 11, 2021 3:53:36 PM 
Subject: Re: Drop Payment // 7304414160 &7304414076 

Hi Team, 

Please check and advise on the below concern. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 9 October, 2021 19:29:12 
Subject: Fwd: Drop Payment // 7304414160 &7304414076 

Hi Team, 

Please check and advise on the below concern. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 8 October, 2021 16:44:03 
Subject: Drop Payment // 7304414160 &7304414076 

Hi Team, 

Order ID: 7304414160 &7304414076 

Authorization Code: 957971 & 823416 

Ret. Ref. No: 126858190575 & 126858190413 

Transaction date: Sep 25, 2021 

Transaction amount: BHD21.04 & BHD21.66 

Issue distribution: the orders on ON_VALIDATION_CANCELLED as per customer the amount deducted from his account and he provide us by his bank statement which confirms the same. 

Kindly check and do the needful 

Regards, 

Ebrahim Hageb 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: Drop Payment // 7304414264
From: Merchant Back Offices <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>, Nooruddeen Othiyil <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Malik Ismail <[email-masked]>, "Bhisham Manwani (TCS)" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Naseem Juma <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ebrahim <[email-masked]>, Suha Ali <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 26 Oct 2021 05:34:18 +0000

External email sender, please take precaution.

Good day,

Action will be taken

Kindly note the refund for credit cards will take 5 working days as for debit card it will take 10 working days

          Redha Nowrooz

 Merchant Back Office Administrator - Business Support,
 +973 17117272  17212109  +973 17117117
  [email-masked]<mailto:[email-masked]>   www.credimax.com.bh<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.credimax.com.bh%2F&data=04%7C01%7CMohmed.Ghadiyali%40landmarkgroup.com%7C5364dfe7a8f048b160a308d99841fd9f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637708231480522469%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Z6H322nZLuTaW1idm0T3fIqpgdj06dpdOMJMFYxeqxg%3D&reserved=0>                                             <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCnlPcrsrWZ9mAUF06oyCyXQ&data=04%7C01%7CMohmed.Ghadiyali%40landmarkgroup.com%7C5364dfe7a8f048b160a308d99841fd9f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637708231480532428%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CO%2FRXSYWPsGFtRLnfhkA2rKnn7e5wTmzlf2ggFAGmz4%3D&reserved=0> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fcredimaxbscbh&data=04%7C01%7CMohmed.Ghadiyali%40landmarkgroup.com%7C5364dfe7a8f048b160a308d99841fd9f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637708231480532428%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=X1u0vSBPhelfoPe%2F10c%2FAjTr%2BJj6u3sdSmUb4N3hFEk%3D&reserved=0> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fcredimax.b.s.c%2F%3Fhl%3Den&data=04%7C01%7CMohmed.Ghadiyali%40landmarkgroup.com%7C5364dfe7a8f048b160a308d99841fd9f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637708231480542383%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SKT55mAj7X4ypVQA37LCMIW%2FbjWVY%2BiaLf7%2B4vYUaEU%3D&reserved=0>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain

From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: Monday, October 25, 2021 5:59 PM
To: Nooruddeen Othiyil; Merchant Back Offices; Payment Gateway Team
Cc: Malik Ismail; Bhisham Manwani (TCS); Escalations Dxbteam; Naseem Juma; Shakeeb Arsalan; Nikhil Bishnoi; Ebrahim; Suha Ali; Manish Kumar; Jessie Caparas; Apoorv Joshi
Subject: RE: Drop Payment // 7304414264

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Please process benefit refund of BD 21.040.

Benefit payment details

Regards,

Mohmed Ghadiyali

From: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 25, 2021 5:34 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Suha Ali <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // 7304414264

Please go ahead

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 24, 2021 12:18 PM
To: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Suha Ali <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // 7304414264

Hi @Nooruddeen Othiyil<mailto:[email-masked]>

Please approve benefit refund of BD 21.040. This  is sales cancelled on validation (see screenshot below)

Benefit payment details

Regards,

Mohmed Ghadiyali

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 24, 2021 11:56 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Suha Ali <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // 7304414160 &7304414076

External email sender, please take precaution.

Dear Mohmed,

Order 7304414264  is also On Validation cancelled:

Regards,

Apoorv

  _____

From: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Suha Ali" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 24, 2021 1:44:24 PM
Subject: RE: Drop Payment // 7304414160 &7304414076

Hi @Malik Ismail<mailto:[email-masked]>

The authorization code shared relates to order 7304414264 (see benefit payment details below)

Regards,

Mohmed Ghadiyali

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 24, 2021 9:02 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Suha Ali <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // 7304414160 &7304414076

Hi @Mohmed Ghadiyali<mailto:[email-masked]>,

Can you please check by auth code 823416.

Regards,

Malik

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 24, 2021 9:58 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Suha Ali <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // 7304414160 &7304414076

Hi @Malik Ismail<mailto:[email-masked]>

For the authorization code shared, there is only one transaction ie. For order no. 7304414076 of BD 21.66. (see screenshot below)

Regards,

Mohmed Ghadiyali

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 24, 2021 8:46 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Suha Ali <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // 7304414160 &7304414076

Hi Mohmed,

PFB.

Auth code 957971

AC # 602000047012

Ref ID 126858190575

Used card : JAZEEL card from Kuwait finance house.

Regards,

Malik Ismail

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 24, 2021 9:27 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Suha Ali <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // 7304414160 &7304414076

Hi @Malik Ismail<mailto:[email-masked]>

With regards to order no. 7304414160, the payment receipt is not showing in the benefit portal.

Can you please share the order payment mode details and request customer to provide bank statements for the deducted amount

Regards,

Mohmed Ghadiyali

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 24, 2021 7:54 AM
To: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Suha Ali <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // 7304414160 &7304414076

Hi @Bhisham Manwani (TCS)<mailto:[email-masked]> @Mohmed Ghadiyali<mailto:[email-masked]>,

PFB.

Please find the needful.

Orders : 7304414160 – Ref ID 126858190575

7304414076 – Ref ID 126858190413

Regards,

Malik Ismail

From: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 7:55 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // 7304414160 &7304414076

+ Mohmed

Thanks and Regards,

Bhisham Narayan Manwani

Email: [email-masked]<mailto:[email-masked]>

  _____

From: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 20, 2021 3:53 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // 7304414160 &7304414076

Dear Customer Care Team,

Order number 7304414160 Not received i benefit Pay.

Dear Customer Care Team,

Please find below benefit Pay details. Amount received in Benefit Pay.

Please provide Validation cancellation screenshot to Process.

Dear Naseem/Mohmed,

Please find below benefit pay details.

Sales not made and Order is Validation cancelled, credit balance will be 0.

Refund Amount- 21.66 BHD

Order number- 7304414076

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

3757

9/25/2021 2:43

'677950

'BENEFIT

'957971

1 - Purchase

'048

'21.66

'CAPTURED

'00

'7304414076

'202126886497688

'126858190413

'7

'193.188.113.110

'6fd73621-e616-4db4-bf0b-e1572f1b9af5

'BENEFIT

Refund Amount 21.66 BHD

Thanks and Regards,

Bhisham Narayan Manwani

Email: [email-masked]<mailto:[email-masked]>

  _____

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 15, 2021 10:01 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // 7304414160 &7304414076

External email sender, please take precaution.

Hi Jessie,

Please advise on further update to close this case.

Thank you for your help.

Regards,
Manish

  _____

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 11, 2021 3:53:36 PM
Subject: Re: Drop Payment // 7304414160 &7304414076

Hi Team,

Please check and advise on the below concern.

Thank you for your help!

Regards,

Apoorv.

  _____

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 9 October, 2021 19:29:12
Subject: Fwd: Drop Payment // 7304414160 &7304414076

Hi Team,

Please check and advise on the below concern.

Thank you for your help!

Regards,

Apoorv.

  _____

From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 8 October, 2021 16:44:03
Subject: Drop Payment // 7304414160 &7304414076

Hi Team,

Order ID: 7304414160 &7304414076

Authorization Code: 957971 & 823416

Ret. Ref. No: 126858190575 & 126858190413

Transaction date: Sep 25, 2021

Transaction amount: BHD21.04 & BHD21.66

Issue distribution: the orders on ON_VALIDATION_CANCELLED as per customer the amount deducted from his account and he provide us by his bank  statement which confirms the same.

Kindly check and do the needful

Regards,

Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohmed.Ghadiyali%40landmarkgroup.com%7C5364dfe7a8f048b160a308d99841fd9f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637708231480542383%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TvfFT9jrcm1WpmMwUa3FhjDt%2FvcLG7y6%2FOWKD9NCLRU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohmed.Ghadiyali%40landmarkgroup.com%7C5364dfe7a8f048b160a308d99841fd9f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637708231480552340%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZQZuhffKs9aPKw%2Bxhw4OI7rCJLeRhAJwPv7XKdg0WaQ%3D&reserved=0>