Subject: call back request - order id - 6352836651
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, MAZIM IBRAHIM <[email-masked]>
Date: Wed, 27 Oct 2021 09:13:19 -0700 (MST)

Hi Team, 

The customer came on chat and asked the refund for order id - 6352836651 and 6359398454 at the same. 

Kindly note that it is rejected refund scenarios and we have explained everything but he is still insisting us to make are refund. 

The refund date for order id - order id - 6352836651 is 3/10/2021 and the refund date for the order id - 6359398454 is 10/23/2021. 

We request you to please arrange a call for this customer on his contact number +966567895114 

Thank you for your help. 

Regards, 
Manish